Entry Level Client Facing Technical Support Developer
Posted on: 4 Jan 2022
Rochester, MN
Job Description
Your Role and ResponsibilitiesStart dates for this position are February 2022 and later.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
As an Entry Level Client Facing Technical Support Developer you will:
• Work in an agile, collaborative environment to understand requirements, design, code and test innovative applications, and support those applications for our highly valued customers.
•?? Employ IBM’s Design Thinking to create products that provide a great user experience along with high performance, security, quality, and stability.
•?? Own the customer experience by solving complex business problems for the world’s leading clients.
•?? Work directly with the customer to understand and troubleshoot issues, collect data, elicit detailed requirements, then design and implement innovative solutions across multiple industries and sectors as well as governments and agencies.
Who You Are:
•?? You are highly motivated and have a passion for creating and supporting great products.
•?? You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.
•?? You are great at solving problems, debugging, troubleshooting, designing and implementing solutions to complex technical issues.
•?? You have basic understanding of software development and programming languages.
IBM
Armonk, New York
International Business Machines Corporation operates as an integrated technology and services company worldwide. Its Cognitive Solutions segment offers a portfolio of enterprise artificial intelligence platforms, such as analytics and data management platforms, cloud data services, talent management, and industry solutions primarily under the Watson Platform, Watson Health, and Watson Internet of Things names. This segment also offers transaction processing software for use in banking, airlines, and retail industries.
The company’s Global Business Services segment offers business consulting services; delivers system integration, application management, maintenance, and support services for packaged software applications; and finance, procurement, talent and engagement, and industry-specific business process outsourcing services. Its Technology Services & Cloud Platforms segment provides project, managed, outsourcing, and cloud-delivered services for enterprise IT infrastructure environments; technical support, and software and solution support services; and integration software solutions. The company’s Systems segment offers servers for businesses, cloud service providers, and scientific computing organizations; data storage products and solutions; and z/OS, an enterprise operating system.
Its Global Financing segment provides lease, installment payment plans, and loan financing services; short-term working capital financing to suppliers, distributors, and resellers; and remanufacturing and remarketing services. International Business Machines Corporation serves financial services institutions, airlines, manufacturers, and consumer goods and retail companies. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. The company was incorporated in 1911 and is headquartered in Armonk, New York.
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IndustryInformation Technology
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No. of Employees350,600
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Website
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Jobs Posted4684
