Job Description

Responsibilitiesn

As a Retirement Specialist II in our Participant Contact Center, youu2019ll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement. In this fast paced, high energy environment, helping people is not only rewarding, but our number one priority!

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Here are few examples of the kinds of things youu2019ll do:

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* Provide quality customer service and be available for calls.n
* Include accurate and timely documentation/processing of work resulting from the call.n
* Build foundational financial knowledge.n
* Secure your FINRA Series securities license u2013 We provide you the materials, time to study and cover the cost of the training program for this license.nn

This position is also a great way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more. Hereu2019s just a few paths others have taken, and you could consider:

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* Fraud Investigationn
* Quality assurancen
* Learning and Developmentn
* Management rolesnn

Qualificationsnn
* Associates degree or equivalent customer service experience required. Bacheloru2019s degree preferred.n
* Investment Company and Variable Contracts Representative registration may be required.n
* Strong communication skills and the ability to maintain strict confidentiality guidelines.n
* Results-oriented individuals who can work well in a team environment and are rewarded by helping others.n
* Basic computer skills with ability to efficiently navigate within numerous software and web applications; multitasking and attention to detail are key to being efficient.n
* Ability to acquire proven understanding of business unit products, processes and systems.nn

Additional Informationn

Hoursn

To be available to our clients, the hours for this role arenu2019t always traditional business hours. Our department is staffed to help callers Monday through Friday from 6:55 am - 9:10pm. If youu2019re interested in this role, youu2019ll need to be flexible and available for shifts during these hours to meet customer needs. But the good thing, thereu2019s additional pay for shifts ending at 6:00pm or later and youu2019re compensated for the entire shift, not just those few hours.

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Locationn

Open to remote candidates or those interested working out of our Des Moines, IA, Roseville, MN and Charlotte, NC office locations.

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Work Authorization/Sponsorship n

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

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Investment Code of Ethics n

For Principal Global Investors positions, youu2019ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

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Experience Principal n

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees u2013 individually and all of us together. Explore our core values, benefits and why weu2019re an exceptional place to grow your career.

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Principal is an Equal Opportunity Employer n

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.