Job Description

POSITION SUMMARY:

Provides consultation and expert advice and participates in planning, developing, and implementing solutions to meet project supply chain automation requirements. Provides technical and administrative support, as well as implements, operates and assists business unit office and project users in utilizing the supply chain system application suite and associated systems. Participates in system administration including, but not limited to, project system set up and configuration, user training, systems data reporting and integration support of external data. Proactively monitors user operations and analyzes and resolves operational, workflow, and/or data problems. Provides advice to users on correct usage of applications and associated workflows and conducts training classes as requested.

JOB DIMENSIONS:

A. Supervision Received

Reports to and receives operational and functional supervision and direction from the Supply Chain Automation Manager

B. Contacts

Maintains active contact with the applications user community.
Coordinates support and technical issues with the Supply Chain Systems Manager, and where necessary with the Corporate Supply Chains Systems group.
Maintains contact with members in other business units or projects, using similar applications and processes in order to facilitate knowledge exchange and sharing of best-practices and lessons learned.

RESPONSIBILITIES:

Participates with designated project implementation teams and personnel to determine and develop project automation requirements and objectives. This includes providing advice, guidance and recommendations.
May participate in the formulation of new work proposals, including the provision of detailed written scenarios, software demonstrations and oral presentations.
Configures Supply Chain Systems software components, performs testing and provides ongoing technical support.
Supports business unit and project personnel in the use of Supply Chain Systems applications, including any requirements involving set up and training.
Organizes, develops and performs classroom training, including input to the development of procedures and user desk instructions, including facilitating the maintenance and distribution of training materials and documentation related to Supply Chain Systems applications.
Initiates requests for resolution of software application issues encountered during implementation and operations of Supply Chain Systems applications.
Participates in business unit or project review bodies tasked with the establishment of standards and procedures for implementing Supply Chain applications.
Communicates technical and detailed support requests to the Corporate Supply Chain Systems group, including analysis of process steps taken.
Supports business unit and project specialized reporting requirements.

QUALIFICATIONS AND SKILLS:

BASIC QUALIFICATIONS:

Bachelor’s degree or equivalent, in Supply Chain, Computing Science or business systems related fields is preferred and minimum 3 years-experience in supporting supply chain automation systems.
Been assigned to a supply chain role such as purchasing, expediting, logistics, materials management or field procurement operations is an asset.
Knowledge of and experience with Structured Query Language.
Advanced knowledge and experience of enterprise-wide data processing operations
Advanced knowledge of standard office productivity tools, including Microsoft Word, Power BI, Excel and Access, and including simple table, query, report and macro design.
Proficient in Data Analysis
Advanced knowledge of and experience using reporting tools such as PowerBI, SSRS, Power Query etc.
Advanced knowledge of standard office productivity tools including Microsoft Word, Excel and Access, including simple table, query, report and design.
Experience in analyzing project application requirements and implementation based on analysis
Experience in giving practical and technical presentations to medium and large audiences
Skilled in oral communication and experience in giving practical and technical presentations to medium and large audiences.

PREFERRED QUALIFICATIONS:

Knowledge of and experience with Oracle E-Business Suite of Applications, Oracle Agile and Oracle Primavera Unifier
Knowledge of Supply Chain processes, including knowledge of common Engineering, Project Controls, Finance and Construction work methods that depend upon Supply Chain System information.
Experience with web-based computing environments including creation and maintenance of basic web services.

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