Job Description

Job Description

Store Visit Time Allocation (70% of Field Role) Consumer Facing Side-by-Side Selling/Driving Conversion (40% of store visit)

· Develop teams through regular, quality store visits and one-on-ones with focus toward achievement of sales and productivity goals and brand & sales objectives.

· Manages/leads/influences team in driving sales, excellent customer service and quantifying the team’s ability to meet and/or exceed sales goals.

· Utilizes and demonstrates solid understanding of sales, product knowledge, events, operations, retail market and cosmetic industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence optimization of the field operation.

· Assess staffs' incorporation of skills and techniques taught and overall sales performance.

· Observes and provides feedback to Managers regarding performance of 3rd party staffs. Coaching/Training/Education (20% of store visit)

· Deliver effective sales coaching: modeling, observing and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles, including cross selling techniques for new consumers, to ensure sales goal achievement.

· Analyze and evaluate how the team is using training knowledge to drive sales, and demonstrate the ability to identify top performers to develop future bench, as well as recognize and coach to opportunities for improvement.

· Educate teams on top selling products and increase the staff’s ability to recommend cross brands relevant to the customer.

· Drive Brand education: ensure staff is well-versed in brand messaging, differentiation and assortment.

· Deliver 2-3 Brand education seminars per season

· Deliver brand trainings to dedicated and department-wide staff on product knowledge, service experiences, artistry and selling and leadership skills.

Building Retailer Relationships (10% of store visit)

· Create and maintain strategic retailer partnership(s) where appropriate.

· Develop good working relationships with District Merchants, Cosmetics Department Managers and Store Management to recognize opportunities that are consistent with the company’s strategic direction. Events (10% of store visit)

· Partner with retailers to develop and execute innovative in-store events and use learnings to maximize effectiveness of the market calendar long term.

· Influence retailers and negotiate event space and location. Reviewing Business Performance with Staff (10% of store visit)

· Communicate sales goals and client engagement strategy

· Maximize selling staff’s productivity through hour utilization, schedule optimization, goal management.

· Proactively identify inventory/stock issues that may inhibit business. Recruiting/Interviewing (10% of store visit)

· Interview, hire and manage staff behavioral and sales performance (including annual performance reviews for ELC direct pay staff and sharing of coaching/development interactions of third party staff with the Cosmetic Department Manager) utilizing scorecard metrics and feedback from HR partner to determine future development of team.

Out of Store (30% of Field Role)

· Analyze the business and identify sales goals/targets to be set, proactively anticipate and rectify obstacles to goal achievement using critical problem solving skills, target specific KPI’s relevant to the business, strategize client engagement to attract, convert, and retain clients.

· Partners with Centers of Excellence (Sales Reporting and Analytics, Point of Sale, Marketing Coordination and Communication, Education, HR/People Management and Freelance) to more effectively manage and lead business.

· Liaise with TA team on end-to-end talent acquisition process including utilizing Hirevue technology to identify/select potential candidates for open requisitions

· Create feedback loops to the brand: share feedback with central teams on local retailer execution, competition's products, service offering and activity; maintain in-depth knowledge of market trends, demographics and customer needs/behaviors and reactions.

· Develop good working relationships with Brand leaders, COE staffs and point of sales teams.

Qualifications

? 3-4 years’ experience leading/managing retail/POS stores/counters/regions in luxury business preferably
Beauty industry.
? Solid understanding of sales, product knowledge, events, operations, retail culture and cosmetic industry.
? Ensure delivery of overall sales plan by door/territory.
? Create and maintain strategic partnership with retailers, brands, COE functions and point of sale employees.
? Deep understanding of the retail market and current beauty trends.
? Ability to coach and develop staff in order to achieve goals.
? Ability to deliver education trainings to various retail populations including dedicated, brand agnostic and
managerial level staff.
? Ability to see problems and develop action plans to get past them (inventory/stock issues, staff performance,
turnover, logistical issues related to events, etc.)
? Enthusiastic mentor and strategic thinker
? Charismatic individual with strong negotiation and communication talents
? Ability to work in a fast-paced collaborative environment with multi-unit management skills.
? Availability to work key business hours including weekends.
? Must have a valid driver’s license to operate ELC Fleet vehicle.