Associate Account Manager- Express Scripts
Posted on: 4 Jun 2021
San Francisco, CA
Job Description
ESSENTIAL FUNCTIONS
Manage the workflow for the Client Service Pod and administratively support the team (i.e. organize team meetings and agenda).
Maintain client relations, such as, but not limited to, managing client expectations, responding to emails and / or phone calls from clients, and addressing some member issues. Escalate issues when appropriate and drive recovery efforts.
Assist with both standard and non-standard reporting/analytics as needed including Client Website, Analyst, OPR, and BIT.
Assist the Account Executive and / or Director with projects as they present themselves. When appropriate, assist with process improvements. Proactively reach out to the Client Service Pod to bring awareness of Commercial Division asks and initiatives. Track all projects from beginning to end, as well as, communicate results to team.
Support the Client Service Pod with updates in customer relationship management tool (Houston), including: Update and validate start plan, renewals, and opportunities; Update client contract information; Submit service requests to trigger workflow to other areas of the organization
Proactively take on additional workload (that falls within scope) as it presents itself, with little to no direction or without being assigned by another individual on the team.
QUALIFICATIONS
Bachelor’s degree in related field or 8 to 11 years of experience.
2-5 years relevant experience with Bachelor’s Degree or Master’s degree and 0-3 years of relevant experience.
Strong PC skills including Microsoft Office products, e-mail and the Internet.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills.
Knowledge of the healthcare and PBM industry preferred.
Strong focus on book of business client satisfaction and client retention results.
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Cigna
Bloomfield, CT
Cigna Corporation, a health service organization, provides insurance and related products and services in the United States and internationally. It operates through Integrated Medical, Health Services, International Markets, and Group Disability and Other segments. The Integrated Medical segment offers medical, pharmacy, dental, behavioral health and vision, health advocacy programs, and other products and services to insured and self-insured clients; Medicare Advantage, Medicare Supplement, and Medicare Part D plans to Medicare-eligible beneficiaries, as well as Medicaid plans; and health insurance coverage to individual customers on and off the public exchanges.
The Health Services segment provides clinical solutions, specialized pharmacy care, home delivery pharmacy, retail network pharmacy administration, benefit design consultation, drug utilization review, drug formulary management drug claim adjudication, digital consumer health and drug information, provider, and medical benefit management services. The International Markets segment offers supplemental health, life and accident insurance products, and health care coverage, as well as health care benefits to mobile employees of multinational organizations.
This segment offers health coverage, hospitalization, dental, critical illness, personal accident, term life, and variable universal life products. The Group Disability and Other segment provides group long-term and short-term disability, group life, accident, and voluntary and specialty insurance products and related services; and permanent insurance contracts to corporations to provide coverage on the lives of certain employees for the purpose of financing employer-paid future benefit obligations. The company distributes its products and services through insurance brokers and insurance consultants; and directly to employers, unions and other groups, or individuals. Cigna Corporation was founded in 1792 and is headquartered in Bloomfield, Connecticut.
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IndustryHealthcare
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No. of Employees73,800
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Website
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Jobs Posted1726
