GMI Support Representative II
Posted on: 23 Feb 2021
Jacksonville, FL
Job Description
Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.u00A0u00A0u00A0
WHAT YOU BRINGu00A0u00A0u00A0u00A0
* Prior Client Support/Product Support experience
* Good understanding of Derivatives and Financial markets in general
* Intermediate knowledge of SQL
* Logical thinker
* Excellent communication skills both verbal and written
* Knowledge in GMI and AS400
* Tech Savvy - extremely comfortable working with computers and a variety of applications
* You will have excellent analytical skills
* Detail oriented
* Strong problem solving and decision-making skills
* Self-starter with proven ability to work independently
* Excellent time management skills with ability to multi-task
WHAT YOU WILL BE DOINGu00A0u00A0
* Provides in-depth product support to FIS clients by resolving incoming inquiries.
* Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
* Opportunity to work with 200+ FIS Clients globally
* Troubleshoots problems with malfunctioning Web-based or desktop-based software applications and recommends corrective action.
* Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
* Documents customer information and recurring technical issues to support product quality programs and product development.
* Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
* Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
* Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
* Other related duties assigned as needed.
WHAT WE OFFER YOUu00A0u00A0u00A0
* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
* A variety of career development tools, resources and opportunities
* Time to support charities and give back in your community
* A fantastic range of benefits designed to help support your lifestyle and wellbeingu00A0
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
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IndustryInformation Technology
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No. of Employees55,000+
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Website
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Jobs Posted1337
