Job Description

Department Summary

DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Commercial Installation Manager is responsible for all installation operations, repair, and service related issues for a specific office.  This person will ensure a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, and internal/external growth, in order to achieve company goals.

Other responsibilities include:

Responsible for achieving Commercial installation goals
Provides overall direction of Commercial technicians in support of departmental objectives
Oversees hiring, training and recruiting needs for the Commercial installation staff
Schedules and works with high profile VIP accounts daily
Reviews performance; addressing escalated issues and resolving problems
Assists Commercial Regional Operations Manager with P&L responsibilities for their Commercial offices

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Skills, Experience and Requirements

A successful Commercial Installation Manager will have:

Bachelor's degree from four-year college or university, or 4 years of relevant experience, or 2 years equivalent experience and 2 years of relevant experience including 1 year of supervisory experience. 
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills 
Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment 
Thorough understanding of L-band, QAM, DOCSIS and Ethernet video and data distribution systems  
Familiarity with installing and troubleshooting fiber optic cable systems 
Experience with installations in Multiple Dwelling Unit (MDU) environments
Ability to use specialized test equipment that includes RF Spectrum analyzers, RF signal meters, Fiber optic fusion splicers. Optical time domain reflectors, and Fiber optic power meters
Travel required up to 50% of the time