Overnight Bell Person
Posted on: 20 Dec 2021
Las Vegas, NV
Job Description
Essential Job Functions
Responsibilities include, but are not limited
to:
Greet guests and offer luggage assistance as needed: including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner. Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory. (55% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding
guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Minimum Requirements and
Qualifications
a) Education
High School diploma or equivalent
Valid driver’s license
b) Training requirements
N/A
c) Knowledge and skills
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks
Ability to read and comprehend routine instructions, short correspondence and
memos
Ability to give high priority to customer service
Ability to solve problems with a minimum of guidance
Ability to read, write and understand English
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Ability to multi-task and work in a fast paced environment
Must be people oriented and able to work independently or with others as needed
Wyndham Worldwide
Orlando, FL
Our global presence in 110 countries at more than 200 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership, exchange and rental company. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.
Beliefs and Values
What we believe . . .
We believe in putting the world on vacation.
Vacations fuel our company, our careers and the lives of our customers. We open the world to travel. We celebrate the joy of the journey and the delight of the destination.
We believe in finding your perfect place.
Wyndham Destinations enables you to own vacations forever, exchange for a new view, or rent for a visit.
We believe in hospitality with heart.
Vacations deliver some of life’s best memories, and our global team is here to help you make the most of our big, wide world.
Our world is your destination.(SM)
Wyndham Destinations Core Values:
The execution of our strategy is firmly anchored by our culture — the foundation comprised of the shared values, competencies and spirit of our global team. Aligned with our vision to put the world on vacation, our values are the HEART of Wyndham Destinations:
Hospitality
Engagement
Accountability
Respect
Teamwork
We recognize that our impact on customers, associates, and communities strengthens lives. Wyndham Destinations thrives upon the commitment of our 24,000+ associates, and we foster a culture that unlocks the full potential for success as a company, and as individual and team contributors.
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IndustryHotel/Tourism
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No. of Employees39,200+
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Jobs Posted5797
