Vendor performance advisor, Vendor Mgmt & Performance Measures
Posted on: 18 Apr 2021
Seattle, WA
Job Description
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
You will manage one or more contact center vendors dedicated to Starbucks programs. Through building strong relationships, owning the service strategy and managing their performance to key business metrics, you will ensure our vendors embody the Starbucks Mission and Values and deliver best service moments for our Partners and Customers.
As a vendor performance advisor, you will…
• Operations Management - You will provide ongoing performance management across one or more contact center vendors and drive continuous improvement. You will conduct regular business reviews to ensure compliance, effectiveness and performance to contractual obligations. You will prepare and analyze data as needed. You will proactively identify and act upon areas of performance risk and opportunity.
• Stakeholder Management - You will develop and sustain strong trust based relationships with both vendor partners and internal business partners to ensure alignment & delivery of business unit priorities. You will implement programs & initiatives to drive a high-performance culture across all vendor sites.
• Program Management - Consult on and ensure all initiatives are accurately received and implemented by our contact center vendors. You will lead or contribute to special projects as assigned.
We’d love to hear from people with:
• Previous experience in contact center, vendor management or retail operations, 3-5 years
• Formal or informal project management experience, 2-3 years
• Management experience in retail or contact centers, 1-2 years
• Experience working in a cross functional environment, 1-2 years
• Bachelor's Degree or significant relevant experience
Starbucks
Seattle, WA
Starbucks Corporation, together with its subsidiaries, operates as a roaster, marketer, and retailer of specialty coffee worldwide. The company operates in four segments: Americas; China/Asia Pacific; Europe, Middle East, and Africa; and Channel Development. Its stores offer coffee and tea beverages, roasted whole bean and ground coffees, single-serve and ready-to-drink beverages, iced tea, and food and snacks; and various food products, such as pastries, breakfast sandwiches, and lunch items.
The company also licenses its trademarks through licensed stores, and grocery and foodservice accounts. It offers its products under the Starbucks, Teavana, Tazo, Seattle’s Best Coffee, Evolution Fresh, La Boulange, Ethos, Frappuccino, Starbucks Reserve, Princi, Starbucks Doubleshot, Starbucks Refreshers, and Starbucks VIA brand names. As of April 25, 2019, the company operated approximately 30,000 stores. Starbucks Corporation was founded in 1971 and is based in Seattle, Washington.
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IndustryBeverages
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No. of Employees291, 000
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Website
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Jobs Posted637
