Job Description

**Location: Candidates must be based in the western or central region of the United States**

Director, TAM | Healthcare

As the Director, TAM and part of our Professional Services Organization (PSO), you will build, manage, and maintain all TAM (Technical Account Manager) activity for our top accounts in our US Healthcare Segment. Your team will be responsible for accelerating customer outcomes and success with VMware solutions, resulting in enhanced customer satisfaction and deeper strategic relationships.

You will proactively innovate to accelerate the growth and impact of your team while ensuring key business and operational goals are met. Finally, you will lead by example, demonstrating our EPIC2 values and supporting the personal growth and continuous development of your team.

Responsibilities

* Recruit, lead, and mentor a team of TAMs
* Responsible for managing healthcare TAM business in the western region (United States)
* Accountable for business metrics including TAM bookings, revenue, margin, renewals, and utilization
* Ensure high customer CSAT and NPS are maintained
* Represent and promote TAM services both internally and externally across Healthcare Teams and customers
* Help to design and document best practices in overall TAM function through VMware
* Partner closely with sales and other VMware field teams to sell and deliver customer outcomes
* Maintain a basic understanding of all VMware product lines and solutions

Required Skills & Experience

* 10+ years of technical team management and leadership
* Ideal candidate must have experience within the healthcare segment
* Location: Candidates must live within the western or central region of the United States
* Experience running a P&L; and operational precision
* Passion for innovation and business growth
* Genuine interest in the success of others
* Strong analytical, communication, and interpersonal skills
* Experience selling software and/or services
* Understanding of modern datacenter and hosting operations
* Experience with modern software development methodologies
* Experience negotiating and subcontracting professional services
* BS/BA/MA/MS/MBA

This job requisition is not eligible for employment-based immigration sponsored by VMware

VMware

Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html. We want to hire epic people who enhance our diverse culture people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html

Category : Services and Consulting
Subcategory: Technical Account Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2021-04-04

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.