Call Center Supervisor
Posted on: 10 Apr 2021
Buffalo Grove, IL
Job Description
Job Description
Come join the largest Specialty Pharmacy in the United States! We have a new opportunity on the Customer Service Team for a Customer Service Supervisor - Call Center in Buffalo Grove, IL.
As the Customer Service Supervisor you will supervise the customer service staff, and provide direction to the staff within Pharmacy Operations to ensure that patient requests are met and prescription orders are process in an accurate and efficient manner. You are also responsible for directing daily workflow, evaluating and reviewing performance, coaching and counseling, disciplinary action, interviewing/hiring and daily supervision of the staff to ensure that all department and company policies and procedures are followed. In order to be successful in the role you will need to utilize your ability to effectively manage people and provide team leadership while maintaining extreme accuracy, and attention to detail and data standards.
This shift and schedule for this position is Monday through Thursday, 10:30am- 7:00pm and Friday from 11:30am- 8:00pm Friday. The first two weeks will be training and training hours are Monday through Friday 8:00am - 4:30PM.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
- 6+ years of work experience within a customer service, call center, or patient services capacity.
- 2+ years of leadership experience in production environment.
Preferred Qualifications
- Bachelors Degree within Health Sciences, Communications or similar field.
- Experienced in insurance and third party terms and medical terminology.
- Experience with Data Entry systems and reporting tools that accompany those systems.
- Pharmacy Technician License
Education
- Verifiable high school diploma or GED
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
CVS Health
Woonsocket, RI
CVS Health Corporation provides health services and plans in the United States. Its Pharmacy Services segment offers pharmacy benefit management solutions, such as plan design and administration, formulary management, retail pharmacy network management, mail order pharmacy, specialty pharmacy and infusion, Medicare Part D, clinical, disease management, and medical spend management services. The company’s Retail/LTC segment sells prescription drugs and general merchandise, such as over-the-counter drugs, beauty products, cosmetics, and personal care products, as well as provides health care services through its MinuteClinic walk-in medical clinics.
Its Health Care Benefits segment offers traditional, voluntary, and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, medical management, Medicare plans, PDPs, Medicaid health care management services, workers’ compensation administrative services, and health information technology products and services. The company’s customers include employers, insurance companies, unions, government employee groups, health plans, Medicare Part D prescription drug plans, Medicaid managed care plans, plans offered on public health insurance exchanges and private health insurance exchanges, other sponsors of health benefit plans, individuals, college students, workers, labor groups, and expatriates.
As of December 31, 2018, it had approximately 40 leased on-site pharmacies, 25 leased retail specialty pharmacy stores, 20 specialty mail order pharmacies, and 90 branches for infusion and enteral services; and 9,900 retail locations and 1,100 MinuteClinic locations, as well as operated an online retail pharmacy Websites, LTC pharmacies, and onsite pharmacies. The company was formerly known as CVS Caremark Corporation and changed its name to CVS Health Corporation in September 2014. CVS Health Corporation was founded in 1963 and is headquartered in Woonsocket, Rhode Island.
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IndustryHealthcare
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No. of Employees295, 000
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Website
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Jobs Posted4287
