Job Description

DESCRIPTION

The Infrastructure Performance Management team is looking for a strong candidate to manage multiple key relationships with our top colocation vendor providers. This person is key to driving world class operational performance to ensure ultimately that the colo vendors which are partnering with AWS operate their data center infrastructure according to AWS standards. Were looking for a proven leader that will bring operational excellence enthusiasm, expertise and passion to drive performance improvements to deliver to our AWS customers expectation on service reliability.

The AWS Infrastructure Performance Partner Management (IPM) team performs a vendor management function for Colocation (colo) Data Center vendors with which AWS has deployments. The team manages AWS colo vendor performance through internal feedback mechanisms as well as a formal business review program where vendors are measured on operational performance, contractual compliance, and infrastructure reliability. This is a key business control function that is required to satisfy AWS System and Organization Controls (SOC) compliance. In addition, IPMs serve as an escalation point for both our internal and external partners, manage contractual service level violations, and infrastructure risk reduction projects. Finally, the IPM serves as a subject matter expert that works cross organizationally with other teams in AWS to deliver service level improvements and scaling initiatives by leveraging the commercial and contractual relationships with AWS colocation vendors. Through these activities, the function supports and empowers Operations, Security, Engineering, and other key stakeholders, both internal and external, to drive continuous improvements in order to deliver a better and more reliable AWS customer experience.

Key Responsibilities
Lead cross-organizational business reviews with key infrastructure providers
Lead development and implementation of infrastructure risk reduction and mitigation solutions
Identify and drive targeted improvement initiatives to raise service performance with key infrastructure vendors.
Manage the commercial and operational relationships with key infrastructure vendors
Empower internal customer teams like Operations, Engineering and Security by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors
Lead design and implementation of projects, initiatives, and process improvements that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities
Act as a subject matter expert on AWSs commercial relationship with infrastructure vendors and on these vendors overall service performance.
Develop strong partner relationships that enable renewals and/or necessary amendments of existing contracts leveraging strong influencing and negotiation skills.
Drive detailed discussions and high-level alignment with key stakeholders. Is clear and concise in verbal and written communication (e.g., Business Reviews, status, narratives, etc.)

BASIC QUALIFICATIONS

8+ years Proven track record effectively managing external relationships (eg: sales, customer service management, vendor management, procurement, etc)
8+ years experience managing external vendor or customer relationships
8+ years experience in Data center, telecommunications, or mission critical infrastructure
8+ years experience in management of complex technology infrastructure projects.

PREFERRED QUALIFICATIONS

Strong influencing and negotiation skills with internal and external stakeholders to deliver results.
Experience with and deep understanding of multiple project management methodologies.
Proven track record managing multiple projects and initiatives simultaneously from inception through completion
Executes visions and goals for the team or department.
Ability to operate simultaneously and effectively in both tactical and strategic modes.
Exceptional analytical, quantitative, written and oral communication, and presentation skills
Masters Degree or advanced professional degree; 8+ years experience; PMP certification a plus
Travel up to 20%

Amazon is a committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us