Job Description

Job Descriptions



Company Description

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you dont meet every single requirement!

Job Description
The McDonalds Headquarters has an exciting opportunity for you to become a US Operations Experience Lead. As a US Operations Experience Lead, you will:

Work closely with all aspects of the On premise Experience across US Business to maximize results

Elevate the customer experience through health & wellness, hospitality and new forms of customer convenience

Support the Dine In recovery and reopening effort

Consistently lead and partner with key stakeholders to enhance the customers Dine In experience

To be successful, you will effectively:

Communicate cross-functionally

Influence Operators, Field Office Leadership, & fellow staff

Demonstrate McDonalds core values & leadership behaviors

Partner with key customers: finance, development, suppliers, & general contractors

Your principle responsibilities will include but are not restricted to:

Program Communication

Build strong working relationships with Field Teams to get results in all EOTF Restaurants.

Establish communications protocol on key business drivers.

Choose the appropriate consulting approach (e.g., directive, supportive/collaborative, coaching) based on the situation and the existing relationship.

Support Field Business meetings.

Provide most current updates to all partners/stakeholders.

Business Results

Creates process to ensure sustainable high-level results and execution.

Collaborates with other disciplines (i.e. development) to ensure timelines are met.

Provides recommendations to Field Office Team and Owner/Operators on how to take advantage of opportunities to maximize business results.

Educates, demonstrates & institutionalizes EOTF including health & wellness, Hospitality, GESSL execution, and contactless experience.

Qualifications
Basic Qualifications

High School Diploma or equivalent

Experience in an hospitality/retail operations and/or deployment role

Preferred Qualifications

BA/BS degree preferred

Experience communicating effectively and establishing relationships

Works effectively in a fast changing environment

Experience working in an ambiguous environment; adaptive to changing schedules and priorities

Organized problem solver with strong time management skills

Strong communications skills (written and verbal)

Positive attitude and a willingness to learn; self-starter

Additional Information
McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.