Job Description

What does a great Senior Systems Engineer do at Fiserv?

This role is focus on addressing the hot/tactical/engineering issues that are impacting the ongoing integration activities within Fiserv Technology Services (FTS).

We need proactive problem preventers that are inquisitive and analytical and an infrastructure system all star.

You are the kind of person who likes to understand anomalies, characteristics and patterns. Youll use cool tools like Moogsoft, Splunk, Extrahop, and Foglight.

You'll have a broad range of traditional and cloud based infrastructure, such as Operating Systems (Windows, Linux, AIX), middleware & integrations technologies, and databases. Youll have experience with client facing, high volume transactional systems that must be highly available and always on.

If you are looking for a place to make a positive impact right away, this may be the job for you.

You are the kind of person who can:

Build holistic visibility into SLIs, SLOs, and SLAs, dependency graphs, performance of software, network, and system to ensure that we can continue to scale without increasing operational burden or toil.

Assess the current state of the environment and drive SWAT initiatives in collaboration with the rest of the Organization to ensure transparency, resiliency, stability, reliability etc... Across both Applications & Infrastructure stack. SWAT initiatives for future state can vary from Incident Analysis leveraging ML & AI/ Assisting with Datacenter Stability & Consolidation efforts to Application Transformation [Monolithic to Microservices, PaaS etc.]

Enable the adoption and implementation of cloud-based application reliability, resiliency, and observability /deployment best practices for production & non-prod environments including public cloud migration of our mission critical applications from the onprem data-centers.

Build infrastructure and drive projects that break things with the aim to improve the robustness of production systems.

Use the core Site Reliability Engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the platform.

Step back to observe patterns and develop innovative tools and automation to minimize toil. Use those learnings to drive the best operational practices.

Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.

Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.

Partner with the broader Fiserv organization to build a culture of rigorously learning from incidents.

Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices.

Unblock, support, and effectively communicate across teams to achieve results.

You are also the kind of person who has:

Experience designing and implementing infrastructure automation APIs using interface .

Define roadmap and architecture based on technology and business outcomes.

Strong understanding of TCP/IP network concepts including bridging, switching, routing & DNS.

Experience working with one or more CNI provider implementations.

Understanding of continuous integration concepts and tooling, preferably with hands on experience using and integrating such pipelines with source code and container image scans etc.

Demonstrated understanding of Cybersecurity threats and mitigating controls.

Strong written, verbal and presentation skills.

Basic qualifications for consideration:

Bachelors Degree or High School/GED Diploma

Minimum 4+ years of data center infrastructure (OS, Network, Storage, Middleware, Database)

Experience with high level programming languages (Python, Go, Java, etc.)

Experience working with public cloud platforms (e.g., AWS, Google Cloud Platform, Microsoft Azure, etc.)

Experience designing, debugging and running fault tolerant large-scale distributed systems

Experience with creating and improving documented procedures and/or playbooks

Preferred qualifications for consideration:

Bachelors Degree in Computer Science or related discipline

Knowledge of open-source configuration, orchestration, and CI/CD tools.

Knowledge of Kubernetes, PCF and/or PKS.

Experience with tools & technologies such as Prometheus, Grafana, AppDynamics, Dynatrace, Splunk and Moogsoft is a plus.

Experience handling large numbers of diverse systems with configuration management systems like: Puppet, Chef, Ansible, or Salt.

Understanding of standard networking protocols and components such as: HTTP, DNS, ECMP, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing strategies.

Deep understanding of Cloud Architecture and Operations

Strong troubleshooting and debugging skills

Travel required: up to 10% in the future in line with Fiserv COVID-19 guidelines to work with internal customers and partners on requirements gathering, solutioning, and/or training.

Learn more about Fiserv!

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today we move at the speed of life. With 48,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome diversity in our organization.

Fiserv is an equal opportunity employer/disability/Vet