Job Description

Position Summary

The Supervisor, Security Compliance & Customer Facilitation supports the Manger Security Compliance & Customer Facilitation in ensuring and enhancing JetBlue’s overall security compliance posture as governed by both U.S. civil aviation security policy makers (including the Transportation Security Administration (TSA) and Customs and Border Protection (CBP)) as well as foreign host nation civil aviation authorities, where applicable.

Essential Responsibilities

Supports the Manager of Security Compliance & Customer Facilitation in tracking JetBlue’s conformance and compliance with all governmental security related regulations and directives as may be promulgated and enforced by the TSA, CBP and foreign civil aviation authorities, where applicable
Supports the JetBlue Corporate Security Team in its interfaces with non-governmental aviation security related entities such as Airlines for America (A4A) and the International Air Transport Association (IATA) on all security compliance industry issues
Assists with the preparation of corporate responses to official correspondence received from regulatory agencies
Supports development and dissemination of internal guidance to JetBlue stakeholders in matters regarding regulatory security processes and compliance mandates 
Periodic publication of analytical and tracking reports for JetBlue leadership as required 
Supports the Security Champion Program and the spread of Security Awareness throughout JetBlue
Creates and manages a single company reference point to ensure complete and uniform adherence to requirements as outlined in U.S. Aviation Security Programs and non-U.S. aviation authority regulations
Monitors the Department of Homeland Security Information Security Network (HSIN) and all Principal Security Specialist (PSS) and International Industry Representative (IIR) communications daily to identify new regulatory requirements
Coordinates with other departments on all security related compliance issues and projects
Shared oversight of the Internal Security BlueCity Audit Program
Ensures JetBlue compliance with IATA/IATA Operational Safety Audit (IOSA) standards
Ensures adherence to safety and security regulations
Serves as secondary point of contact for TSA Homeland Secure Data Network (HSDN) equipment
Assists with management of the screening equipment purchased by JetBlue (includes walk through metal detectors, x-ray screening equipment and explosive trace detection equipment)
Assists with updates to international security programs for each international BlueCity
Supervises and supports the Customer Facilitation Team to ensure compliance with domestic and foreign travel regulations and requirements
Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
Three (3) years of aviation experience in the public or private sector with demonstrated record of success in meeting business challenges and delivering solutions
Three (3) years of leadership experience
Self-starter with ability to and experience in designing and delivering presentations
Experience managing complex communications
Excellent written and oral communication skills
Strong organizational and interpersonal skills
Fluency in Microsoft Office Suite products (Word, Excel, PowerPoint, Outlook)
Ability to review, comprehend and interpret civil aviation security rules, regulations and official guidance
Eligible for and ability to be designated as a holder of a U.S. government issued “security eligibility” or “clearance”
Available for frequent overnight travel (65%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Bachelor’s degree
Information literacy competency in electronic research and analysis
Command of and fluency in another language, preferably Spanish
Project management and or Paralegal qualifications
Knowledge of airline reservation systems (e.g., Sabre, Timatic, etc.), international documentation processes, and government travel compliance systems
Fluency in databases such as Access

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards 
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR)) 
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls  
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment
Airports environment

Physical Effort:  

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation: 

The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.