IT Support Analyst II
Posted on: 17 Jan 2025
Houston, TX
Job Description
Job Duties/Responsibilities
Act as the first point of contact for all end user support requests.
Log incidents and service requests and maintain relevant records in the IT ticketing system
Identify, diagnose and resolve technical issues in a timely manner.
Escalate complex or unresolved problems to higher-level IT support.
Follow-up and update end users on status and relevant information of support requests.
Manage and support installation of all software and software integrations.
Interact within various levels of the client organization to resolve issues.
Maintain expertise on our specific products through research/testing.
Test and implement new software before being deployed to Forum’s end users.
Participate in projects as needed with direction from IT Service Desk Supervisor.
Install, modify and repair computer hardware and peripherals.
Maintain and update hardware inventory in the asset tracking system.
Image and build-out of desktop and laptop standards via SCCM.
Ensure that actions taken are in accordance with IT policies and procedures.
Provide exceptional customer service across all companies.
Work with other IT support groups and vendors to resolve issues and requests.
Provide rotational on-call support during after-hours and weekends.
Domestic travel to remote sites (up to 25%) for on-site support.
Other duties as assigned by the IT Service Desk Supervisor.
Job Requirements.
Strong MS Office Suite and Windows 10 and 11 based operating systems.
Knowledge of installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
Good understanding of SCCM.
Basic Active Directory administration for users, computers and security groups.
Excellent customer service/phone skills
Excellent written and oral communication skills and be proficient in English.
Excellent organizational skills and ability to manage multiple projects
Education
Bachelor’s degree preferred or equivalent of 3-5 years of experience.
Forum Energy Technologies
Houston, TX
Forum Energy Technologies, Inc. designs, manufactures, and distributes products to the oil and natural gas industry in the United States and internationally. The company operates through three segments: Drilling & Downhole, Completions, and Production. The Drilling & Downhole segment designs, manufactures, and supplies products and provide related services to the drilling, downhole, and subsea markets, and other markets, such as alternative energy, defense, and communications. This segment offers drilling technologies consisting of capital equipment and a line of products consumed in the drilling; downhole technologies, such as cementing and casing tools, and protection products for artificial lift equipment and cables; and subsea technologies, including robotic vehicles and other capital equipment, specialty components and tools, complementary subsea technical services and rental items, and products used in pipeline infrastructure.
The Completions segment provides products and related services to the coiled tubing, stimulation, and intervention markets. This segment offers stimulation and intervention technologies, including hydraulic fracturing pumps, pump consumables, cooling systems, flow iron, wireline cable, and pressure control equipment as well as related recertification and refurbishment services; and coiled tubing products consisting of coiled tubing strings and line pipes.
The Production segment designs, manufactures, and supplies products, and provides related equipment and services to the production and infrastructure markets. This segment supplies production equipment, including well site production and process equipment; and a range of industrial and process valves. The company was formerly known as Forum Oilfield Technologies, Inc. and changed its name to Forum Energy Technologies, Inc. in August 2010. Forum Energy Technologies, Inc. was incorporated in 2005 and is headquartered in Houston, Texas.
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IndustryOil and Gas
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No. of Employees2,300+
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Website
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Jobs Posted214
