Job Description

About the team

Zillow has streamlined the way people search, tour, apply and pay rent for leased properties. Zillow’s rental listings offer our customers a variety of property types, from s large-scale multifamily complexes, to unique, single family homes. Simultaneously, we provide our valued partners with a complete set of digital tools to help them market their properties, identify prospective tenants, sign a lease and collect payments -- delivering a complete end-to-end online experience.

About the role

We are searching for a Fraud Specialist to join our review team in investigating listing-related issues and customer concerns for our national brands: Zillow, Trulia, and HotPads. You will be working closely with real estate professionals, consumers, and fellow ZG employees to ensure we have the highest quality listings for our users. In addition to providing the human eye to listings issues that software alone cannot resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams.

You Will Get To:

Review and respond to user generated reports regarding the accuracy, availability, and legitimacy of listings

Respond to customer support tickets regarding listings and accounts

Work with operations and product teams to improve internal monitoring software

Work with other members of the team to fine-tune and build internal and external policies

Monitor and review the listings queue, you are dedicated in taking action towards increasing listing quality

Contact listing providers to work on account and listing issues

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $27.30 - $43.70 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You have experience in customer service with an online consumer site

Customer service within a fraud department is a big advantage

Strong data analytic skills with the ability to find and interpret data trends

Experience using various channels for delivering customer support

Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency

Excellent analytical skills, with a technical aptitude, quick and flexible learner, willing to grow in an ever-changing industry

Quick to identify fraud trends and develop solutions to mitigate

Comfortable operating in a fast-paced environment with quick turnarounds

Flexible to work over the weekends and holidays

You earned a Bachelor's degree

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.