Job Description

Job Description:

Do you want to collaborate with customers to make inclusive data driven business decisions so that they can continuously improve to provide value to their customers?

Are you ready to take on a senior Domain Specialist role collaborating closely with customers to ensure they are achieving value from our solutions and delivering business outcomes? Are you motivated by discovering and translating a client’s business requirements into specific systems, applications or process designs for very large complex technology solutions? Do you enjoy working together with a team of senior level strategists and specialists that are strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship? Then you’re ready to join us on the Solution Engineering team at Broadcom Software. 

Here are some reasons you want to be an AI and Network & Systems Operations Domain Specialist at Broadcom Software:

Work with leaders within the enterprise NetOps, AIOps and Observability space.
Expand and learn about other enterprise software solutions for NetOps, AIOps and Observability by working with some of the top domain experts on your team.
Gain valuable experience and develop relationships with senior leaders in our fortune 2000 customer base.
Grow your leadership experience by leading engagements in select enterprise customers within your territory.
Collaborate within a team of highly experienced, motivated, and success driven individuals who are highly supportive of each other’s success.
A flexible remote work environment that promotes work and life balance.
A healthy compensation and benefits package that rewards the success of the team.

This position must be seen by the customer as bringing tangible value in terms of experience, knowledge and expertise. As a Domain Specialist for AI, Network and Systems Management you’ll be responsible for strategic and tactical engagements with large enterprise customers helping to build and grow value with our enterprise portfolio AI, Network and Systems Operations solutions.  Including:

Performing value alignment with strategic customers.
Building relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
Understand and act as a valued resource early and often within the customer's decision-making process (e.g.: during the idea or conceptual stages).
Identify and lead adoption strategy and activities with key customers.
Maintain account opportunity, engagement and adoption information.
Managing and directing team members within assigned accounts. 
Maintain understanding of the Agile Operations Divisions (AOD) capabilities/products across entire portfolio. 
Maintain good understanding of the domain (functional and technical) and ESD solutions in the AI, Network and Systems Management domain. 
Maintain understanding of 3rd party solutions and tools related to the domain.
Perform demos and proof of value for AI, Network & Systems Operations solutions.
Present solution & adoption roadmaps to customers. 
Collaborate with stakeholders across Sales, R&D, Services, and Management to ensure synergy and consistency across solutions (in terms of technology, architecture and roadmap) in assigned customers.
Collaborate closely with other domain members within and across territories to ensure cross-pollination, collaborative learning and 360-degree understanding of assigned accounts.
Collaborate in the definition and execution of account marketing activities.

To qualify for this position, you will:

Have a bachelor’s and 12+ years of related experience or master’s degree and 10+ years of experience in a technology or business related discipline. 
Strong background with AI, Network & Systems Operations solutions.  Additional experience with SDN/SDWAN/SDDC technologies would be a plus.
Eager and willing to understand our customers ‘why’
Skills necessary to shift customer from relationship to partnership
Ability to understand customer business problems and clearly formulate and articulate software solutions to solve those problems.
Ability to interact with business users to discuss and document business requirements, and then translate those requirements into a working application.
A broad understanding of business and IT management.
Strong presentation skills, including software demonstration skills.
Excellent interpersonal and communication skills.