Job Description

This position is for a staff IT Support technician who is under moderate supervision. Conduct moderately complex documentation activities. Coordinates installation of moderately complex hardware and software. Assists in orienting, training, and assigning work of technical/business support employees.

Primary Responsibilities:

Works under moderate supervision to provide assistance in one or more disciplines within IT, (e.g., business and technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.).

Conduct moderately complex documentation activities, including installation procedures, configuration procedures, etc.

Provides end users with desktop and system support to solve moderately complex problems.

Coordinates installation of moderately complex hardware, software, operating systems, and network hardware.

Identifies system operation problems and recommends actions for problem solving system maintenance, updates, upgrades, and enhancements.

Checks and analyzes operating system or application log files regularly to verify proper system performance.

Coordinates with development and business teams to analyze and discuss user needs.

Assists with risk assessments and execution of data tests to ensure system functionality.

Installs, configures, administers, supports, and maintains systems, including associated hardware assets.

Identifies, prioritizes, researches, and resolves problems.

Recommends systems modifications to reduce user problems.

Supports disciplines within the function.

Enters, reviews, and analyzes data in databases.

Ensures data integrity, makes decisions affecting user access, documents, and records attributes, and formulates database query and retrieval scripts.

Performs a variety of duties in support of computer, network, and client server units.

Reviews input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards.

Basic Qualifications:

AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience.

OR In the absence of a HS diploma, GED or AA/AS degree, 10 years of relevant experience is required

OR A Bachelor’s degree in the appropriate discipline and 2 years of relevant experience

Must be a U.S. Person/Permanent Resident “Green Card” holder

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement

Life insurance and disability coverage

Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

Ovia Health, fertility, and family planning

Employee Assistance Plan, including up to 5 free counseling sessions

Redbrick - Incentives for a Healthy You

Autism Benefit

Doctor on Demand, virtual doctor visits

Adoption Assistance

Best Doctors, second opinion program

 And more!