Job Description

Job Description 

The Product Owner is critical in driving priority initiatives within the Portfolio Value Stream in Card Posting & Billing (CPB) across billing and card lifecycle domains. This position is responsible for driving and delivering the product vision, roadmap and features. Strong technical understanding, communication and collaboration across stakeholders, and the ability to multi-task across multiple initiatives will be necessary for success.

What You’ll Do

Ensure an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers

How You’ll Do It

Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.
Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Owns definition of Minimum Viable Product (MVP) and features/user stories for delivery product roadmap; in-line with the OKRs of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope.
Builds product backlog, prioritize its items to achieve OKRs and continuously keep it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validates user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.). Works with Data stewards in their respective LOBs to ensure required data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Manages dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams.

Qualifications You’ll Need

The Basics

Bachelor’s Degree in Business
4+years’ experience with Product, Business, Technical, or related
In lieu of a degree, 6+ years’ experience with Product, Business, Technical, or related

Bonus Points If You Have

Experience using agile management tools such as Jira
Experience using process management tools such as IBM Blueworks Live
Exposure to Mainframe (UNIX/COBOL) and Java