Job Description

Job Description

Position Roles/Responsibilities/Accountabilities

Handles incoming telephone calls to Pinnacle Associates and responds to requests for information
Researches inquiries regarding client accounts
Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services
Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
Supports projects, administration of various programs, and processing functions as needed
Drives client-facing activity in the practice by scheduling meetings with clients on behalf of the practice’s Financial Representatives
Updates the Customer Relationship Management system with client contact and preference information
Provides backup support on tasks that require any type of licensing or registration for other staff members, as needed
Completes other miscellaneous tasks as assigned
Assists Financial advisors in the preparation and follow up for the client meetings
Collaborates with financial advisors to assist with client transactions
Verbal or written communications with prospective or existing customers regarding financial matters
Obtaining customer financial information
Accepting and/or entering securities trade orders from customers, including unsolicited trade orders
Support questions and transactions with variable insurance and annuities products, if appropriately licensed
Additional responsibilities may be assigned in accordance with licensure and business needs

Position Qualifications

Bachelor’s degree – Preferred fields include Business Management, Finance, Economics, Sales, or Accounting
Previous administrative experience desired
Must be securities registered (series 7 & 66 or 6 & 63) or be willing to do so within 120 days of hire/contract.
Must be insurance licensed/appointed or be willing to do so within 120 days of hire/contract.
Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.
Must be willing to complete the appropriate Long-Term Care training required in the states in which support work would be conducted.
Demonstrated customer service orientation/experience, 2+ years preferred
Previous experience with Client Relationship Management systems
Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to maintain the integrity of sensitive/confidential information
Basic understanding of Pinnacle Associates, our products and services, and Thrivent Financial

Competencies

Planning/Organizing
Customer Focus
Communication
Interpersonal Skills
Teamwork and Collaboration
Adaptability/Flexibility

External/Internal Dependencies

Must be able to work with all roles of the Pinnacle Associates
Must be able to represent the organization in work with external clients
Must be able to cultivate and maintain relationships with outside organizations