Job Description

Primary job responsibilities:

Supervise, train, and develop the corporate retirement and savings team, by providing leadership and expertise, regular feedback and coaching, performance management, and recognition of accomplishments.
Ensure that the corporation’s retirement plans are administered correctly and efficiently, in compliance with the terms of the plan documents as well as applicable laws.
Provide operational leadership in the day-to-day administration, compliance, strategic planning, and communication of all corporate retirement plans.
Oversee compliance with appropriate federal and state laws (ERISA, the Internal Revenue Code, state tax laws, etc.), manage the preparation and review of plan documents (SPDs and SMMs), amendments, government filings, policies and procedures related to retirement plans.
Partner with the HRIS and payroll teams to ensure that complex and varied data flows, eligibility tracking and related workflows are well established, zero-defect and audited.
Manage sensitive inquiries or concerns from clients or regulatory agencies and effectively present information on complex or sensitive topics to senior management or clients as needed.
Manage escalated employee issues and complaints, by conducting research, identifying possible solutions and recommending a resolution.
Evaluate vendor performance against contract provisions, service level agreements and plan administration to ensure that vendor administration matches benefit plan design.
Ensure documentation of all processes and cross train of staff to ensure business continuity goals are maintained with a constant focus on Continuous Improvement.
Provide exceptional customer service to all employees, retirees, beneficiaries, and other stake holders.
Assist with the completion of any plan operational audits including data collection and document requests by auditors, third party administrators, and consultants.
Assist with union negotiation support.
Assist with or lead ad hoc projects including plan changes, merger and acquisition work, etc.

 Bachelor's degree required.

8-10 years of experience working in retirement program operations or administration (internal or outsourced) with large, complex organizations, preferably with various retirement plans types.
3-5 years of experience managing employees/teams.
Exceptional root-cause problem solving experience including corrective action planning and follow-through.
Strong project management experience with multifaceted projects and teams.
Detail oriented with strong analytical, organizational, and problem-solving skills.
Knowledge of regulatory and legislative compliance related to retirement and savings plans.
Excellent oral, written, and interpersonal communication skills.
Customer service mindset.
Demonstrated ability to anticipate and adapt to changing priorities, balance demands from multiple sources, meet deadlines, and excel in a fast-paced environment.
Experience in managing through significant organizational change, including mergers, acquisitions, and divestitures.
Strong experience with HR Information Systems, preferably PeopleSoft.
Skilled in Microsoft Office applications including Word, Excel, PowerPoint, Teams and OneNote.

Additional desired qualifications:

Experience presenting to a range of audiences.
Prior Benefits Accounting experience.