Job Description

If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step for transitioning into a salescareer and watching your contributions help our business to grow. At UnitedHealth Group, youll have a portfolio of products available that are greatly improving the life of others.Performance leads to success andyour lifes best work.(sm)

TheDirect Sales Supervisoroversees 15 &ndash 20 Product Advisors and is accountable for driving performance to increase individual performance and productivity.
Primary Responsibilities
* Supervise, monitor, track and direct day to day staff operations
* Partner with staff and other leaders to develop improvements
* Ensure team supports and adheres to all improvement measurements
* Work directly with customers in escalated situations
* Collaborate with other management on employee selection, career development, and training
* Maintain a positive work environment that supports a quality driven team
* Accountable for ensuring individual/team meet their performance metric targets
* Continuous coaching/ development/ communication with individuals / team
* Succession planning
* Facilitate meetings to communicate team performance goals and results share general corporate communications and provide a forum for surfacing opportunities and/or issues.
* Use a balanced scoreboard to manage team performance
* Provide regular performance reports to the Business Manager
* Work with other departments to promote positive customer experience
* Perform Human Resources duties

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
* High School Diploma/GED required
* 1 years of experience in team interactions and improvement methods (i.e. Coaching, Quality, Productivity)
* 5 years of supervisor experience
* Currently holds a Health Insurance License (or able to attain within 30 days of hire)
* You will be asked to perform this role in an office setting or other company location
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Soft Skills
* Demonstrates the ability to teach and coach to improve sales performance.
* Excellent verbal and written skills
* Active listener
* Full knowledge of call center processes and procedures Must be able to work any hours the department is open.
* Must be able to work well under pressure and in ambiguous situations
* Must be able to manage workload wisely by putting effort and time where it is needed most
* Working knowledge of MS Word and Excel
* Excellent product knowledge

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
You can learn more about all we are doing to fight COVID-19 and support impacted communitiesclick here.

Diversity creates a healthier atmosphereUnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Requisition Number:922754

Business Segment:Employer & Individual

Employee Status:Regular

Job Level:Individual Contributor

Travel:No
Additional Locations

North Richland Hills, TX, US

Overtime Status:Exempt

Schedule:Full-time

Shift:Day Job

Telecommuter Position:No