Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the department and the property of Borgata.
Present oneself in a neat and clean appearance according to the operational standards set forth by Hospitality.
Able to work with both guests and fellow employees in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
Always conducts oneself in a manner that is a credit to the Borgata and encourages others to follow.
Maintains confidentiality of all Borgata proprietary information.
Clean and service all public and administrative areas, including restaurants, and any other assigned areas according to the Borgata established standards of cleanliness and specified procedures.
Knowledgeable of the safe and effective operation of heavy duty equipment, carpet shampooing, moving of furniture, garage and ground areas, and other tasks necessary.
Deliver supplies where needed, e.g. in guest bathrooms, bathroom tissue, tissues, soap, etc. and other supply closets located throughout the property.
Responsible for the safe and efficient restoration and maintenance of all marble flooring.
Responsible for the safe operation and storage of heavy equipment required to maintain marble floors.
Promptly reports any maintenance problems with the equipment, property or guest needs to Supervisor.
Perform other duties as assigned.
Essential Job Functions:
Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
Must be able to work holidays, weekends, and flexible shifts/hours.
Must be able to lift up to 75 pounds.
Physically capable of using the required equipment and/or tools specific to position.
Exposure to casino related environmental factors, including but not limited to second hand smoke, excessive noise and stress related to servicing customers in a fast pace environment.
Job Requirements
Must demonstrate good customer service skills.
Previous experience is helpful.
Must be knowledgeable in the operation of heavy equipment.
Las Vegas, NV
MGM Resorts International, through its subsidiaries, owns and operates integrated casino, hotel, and entertainment resorts in the United States and Macau. The company operates through three segments: Las Vegas Strip Resorts, Regional Operations, and MGM China. Its casino resorts offer gaming, hotel, convention, dining, entertainment, retail, and other resort amenities. The company’s casino operations include slots, table games, and race and sports book wagering. As of February 27, 2019, its portfolio consisted of 29 hotel and destination gaming offerings.
The company also owns and operates Shadow Creek golf course, Primm Valley Golf Club, and Fallen Oak golf course. Its customers include premium gaming customers; leisure and wholesale travel customers; business travelers; and group customers, including conventions, trade associations, and small meetings.
The company was formerly known as MGM MIRAGE and changed its name to MGM Resorts International in June 2010. MGM Resorts International was founded in 1986 and is based in Las Vegas, Nevada.