Job Description

Our Team

Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation

Our Technology Production Services team is dedicated to ensuring that our technology environments are best in class. We run the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

The Role

We are seeking a Technical Domain Architect to join our Service Management Office.

You will be responsible for architectural support of the Service Management product/tool suite. You will work closely with the Service Management Technologies Product & Engineering Leads, Infrastructure Architecture Leads and the Service Management Office team members including requestors and end users to provide subject matter expertise in the ongoing enhancement of the products & tools to facilitate and support maturing the Service Management Office operational and commercial processes.

Key Responsibilities:

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* Provides end to end product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap.
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* Identifies issues between the strategic architecture and vendor solution implementation.
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* Identifies solutions and formulates implementation and migration strategies.
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* Provides expertise in technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding.
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* Work with IT Service Management Process Owners to understand workflow process and translate designs to prototypes.
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* Provide detailed architecture analysis, design and direction on development activities.
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* Participate in design, code & test review cycles.
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* Provide a GAP Technical Evaluation of requested functionality and baseline (out of the box) functionality.
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* Perform solution walkthroughs with Process Owner(s) and testing team/s.
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* Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy and roadmap.
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* Identify opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices.

Acts as SCM subject matter expert, responsible for the definition and implementation of the technical methodology of the SCM department. Defines SCM plans and scripts/programs. Analyzes and documents systems requirements for the most complex environments. Recommends software design based on requirements. Analyzes and monitors the effectiveness of the use of technology in SCM processes. Structures and monitors technical activities based upon approved project methodologies. Collects and analyzes project data and produces progress reports. Makes recommendations to improve efficiencies and outcomes. Contributes to the achievement of area objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred, 8-10 years of experience in a systems SCM environment, experience in the securities or financial services industry is a plus.

Qualifications

QUALIFICATIONS

Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred, 8-10 years of experience in a systems SCM environment, experience in the securities or financial services industry is a plus.

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* SME in ServiceNow in addition to having 3+ years experience in IT Service Management systems & tools.
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* Proven success working in Enterprise level ITSM projects.
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* Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects.
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* Thorough understanding of ITIL best practices and common IT Service Management processes.
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* ServiceNow ITSM Implementation Certification.
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* Excellent communication skills both written and oral.
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* Excellent collaboration skills.
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* Complex problem-solving skills.
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* Ability to convey complex technical information both to engineers and senior managers.

Preferred

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* Building effective relationship with IT vendors and negotiation skills.
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* ITIL foundation certification.
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* Vendor management skills.
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* Experience of technical process analysis.
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* Understanding of IT environments in financial institutions.
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* Previous IT Service Management experience in large (Financial Services) enterprise IT environment.