Job Description

About the role:
You will play a critical role in our Recruiting Operations team. This role will be part of a team of highly skilled specialists who keep the recruiting organization running smoothly on the backend.

The role will cover a breadth of partnerships and require familiarity with processes across ES that touch on recruiting in any capacity. Comfort communicating with various groups within and outside of the organization (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, etc) is essential. You will play a critical part in the Compliance aspects of Global Recruiting via our Background Investigations (BI) team. This team manages all BIs globally. These include standard BIs as well as Federal Background Checks, Special Project requests and ticket management to ensure employee access is correct.

A successful candidate will be reliable, flexible, able to work with little direction, consistently meet all deliverables, and adaptable to partnering with teammates across the globe and from different departments who have different work styles.

Responsibilities:

Maintain confidentiality at all times

Execute the standard Background Investigation process for candidates and employees who are seeking employment

Execute the Federal Background Check process for employees who are seeking Federal clearance

Partner with various internal compliance teams, external government agencies and vendors to usher employees throughout the process

Manage a support model for our client groups within and outside of recruiting (Candidates, Employees, Legal, Background Vendors, Hiring Managers, ESBPs, Recruiting Coordinators,etc). Provide excellent customer services to these client groups

Communicate clearly and professionally with internal employees and external candidates about personal data and detailed processes, ensuring a smooth process and excellent experience for all

Track minute details and status of the employee’s Background Investigation and access status

Consistently report out status of employees throughout various stages of the process to stakeholders, internally and externally

Formulate remediation plan and next steps of action as and when necessary

Become intimately familiar with our Background Investigation vendors to see areas of opportunity related to processes, systems and integrations

Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place

Partner closely with Business Technology (BT) and HR Technology teams. Participate in system testing for enhancement release processes

Build out simple and clear process maps and step by step guidelines

Support our Global Recruiting Concierge queue and recruiting questions as needed to support the broader Rec Ops team

Meet all internal team service level agreements (SLAs)

Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, EMEA, JAPAC) - flexibility and adaptability to time zones and locations is a must

Minimum Qualifications:

2-4 years of experience in an Operational role

Proficiency in Google Apps, Excel and Workday

Background Investigation program experience

Preferred Qualifications:

Ability to navigate a highly matrixed and complex working environment

Strong email and verbal communication skills; ability to communicate with brevity and purpose

Ability to build relationships across teams

Ability to listen to and understand business requirements

Ability to create actionable plans and drive towards resolutions

Business Analyst outlook - question current processes and approach issues with a solution-oriented mindset

Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients

Ability to prioritize and effectively manage deadlines

High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization

Familiarity with Excel, Google Docs, Google Slides, Lucid chart, and Smartsheets

A preference for and ability to thrive in dynamic, fast-paced, and high-growth environments

ATS familiarity and experience a plus