Job Description

Job Details
Department Description:
Recruiting Operations is a part of our Employee Success (HR) team at Salesforce. We are made up of Recruiters, Sourcers, Coordinators, Programs, and Operations that consistently collaborate to build out Salesforce’s dynamic recruiting program.

About the role:
You will play a critical role in our Recruiting Operations team. The Project manager partner with a group of highly skilled specialists who keep the recruiting organization running smoothly on the backend. The day-to-day will consist of leading and participating in various operational projects. These projects will range from short-term to ongoing, to execute in partnerships with various teams across the ES functions.

The role will cover a breadth of partnerships and require familiarity with processes across ES that touch on recruiting in any capacity. Key activities that the team will cover include but are not limited to, compliance projects, workflow optimization projects, and partnering with various groups across ES.

A successful candidate will be reliable, flexible, able to work with little direction, consistently meet all deliverables, and adaptable to partnering with teammates across the globe and from different departments who have different work styles.

Responsibilities:

Understanding the processes that take place across the ES functions in a given day, and the impact on Recruiting processes, as well as the impact that Recruiting has on other downstream systems, processes, and teams

Deep knowledge of an enterprise global recruiting operations team having prior experience with background investigations, compliance, support, and recruiting process optimization

Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place

Partner in recruiting compliance and various compliance-related activities - represent recruiting in compliance projects, create and adjust processes to support new requirements, audits, narrative refreshes, walkthroughs, familiarity with key recruiting controls

Partner in a support model for our client groups within recruiting (Recruiters, Sourcers, Recruiting Coordinators). Provide excellent customer services to these client groups

Become intimately familiar with our Applicant Tracking System (ATS) to see areas of opportunity related to processes

Partner closely with Business Technology (BT) and HR Technology teams. Participate in system testing for enhancement release processes. Represent Ops and Recruiting in process discussions with BT and HR technologies team in process design

Able to create projects plans to drive team and projects to realization within a planned time frame using various tools (GSuite, Quip, Smartsheets, Lucid chart)

Passion for identifying and driving process improvements that make it possible to increase productivity

Present/create/consume data presented in various tools (GSuite, Quip, Smartsheets, Lucid chart)

Build out simple and clear process maps and step by step guidelines

Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, EMEA, JAPAC, LATAM) - flexibility and adaptability to time zones and locations is a must

Minimum Qualifications:

2-4 years of experience in an operational role

Proficiency in Google Apps and Workday

Preferred Qualifications:

Ability to navigate a highly matrixed and complex working environment

Strong email and verbal communication skills; ability to communicate with brevity and purpose

Ability to build relationships across teams

Ability to listen to and understand business requirements

Ability to create actionable plans and drive towards resolutions

Change management skills - understanding of the sensitivity of change and able to influence those around you to buy into changes in processes

Business Analyst outlook - question current processes and approach issues with a solution-oriented mindset

Strong project management skills and a desire to build out and learn about project management concepts

Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients

Ability to prioritize and effectively manage deadlines

Willingness to get in the weeds, but also have the ability to level up and see holistically across systems and processes

High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization

Familiarity with Excel, Google Docs, Google Slides, Lucid chart, and Smartsheets

Ability to think creatively and strategically, and to take a hands-on approach with a technical aptitude

A preference for and ability to thrive in dynamic, fast-paced, and high-growth environments

ATS familiarity and experience a plus