Job Description

Clinical Responsibilities and Essential Functions
Performs routine patient care in a professional manner.
Handles patient back office flow in an efficient manner to accommodate patient needs and expectations of care
Schedules and reschedules appointments as needed based upon patient preference and convenience
Completes Pre-authorization and referral process(es)
Ensures proper coding of ICD-10 and CPT-2020 codes by Clinician.
Ensures all Clinicians orders are completed by appropriate personnel
Prepares patient to be seen by Clinician, ensuring their comfort and privacy at all times
Takes vital signs per established protocol.
Performs accurate chart preparation, including all necessary diagnostic results, consult notes, hospital records
Obtains patient history
Updates Medication List
Collects, labels, and deliver specimens for processing per Clinicians orders.
Set up, assist, and breakdown exam rooms, for minor office diagnostic and surgical procedures, is able to perform sterile technique.
Clean and Sterilize instruments per protocol if needed
Passes and maintains Cigna’s medication administration certification.
Administers medications in accordance with Cigna's policies and procedures.
Reviews with patients pre-printed instruction sheets and refers needs for further teaching to Clinician or RN.
Manages and operates equipment safely and correctly
Communicates physical symptoms verbalized by patients to the Clinician.
Consults other departments, as needed and as appropriate, to provide for an interdisciplinary approach to patient’s needs, e.g., referrals, prior auth, other Clinician offices, PHM, etc.
Performs general office duties
Ensures that filing, phone calls, and record keeping are complete and properly identified with patient
information.
Maintains complete accurate documentation in the E H R.
Documents all encounters following policy and protocol
Notifies appropriate personnel regarding clinician schedule changes
Maintains inventory of medical & office supplies and medications for area in a fiscally responsible manner.
Ensures safe storage of all supplies in the area.
Maintains skills
Updates skills through nursing workshops and continuing education programs
Attends department Staff Meetings and In-service programs
Cross trains to new procedures and departments as needed
Assists in orienting new employees and temporary pool staff to job responsibilities
NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.
Minimum Qualifications
COA or COT through JCAHPO or graduate from an approved Medical Assistant program. High school diploma or GED certificate.
Good communications skills.
Prefer one year experience in back office, patient scheduling application experience desirable.
Basic computer skills.
Current BCLS required.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.