Remote Call Center Agent (Shift - 3:15pm - 12:15am)
Posted on: 14 Apr 2021
Coraopolis, PA
Job Description
Description
SCHEDULES AVAILABLE:
* Tuesday - Saturday
* Sunday - Thursday
The Athlete Engagement Teammate role is an essential, front line role that connects our brand to our Athletes (customers. The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey. Multiple shift days/times are available. In addition, although this is a WFH role, it is highly preferred that this person lives within a two hour drive of our corporate office in Coraopolis, PA (Pittsburgh.
Job Duties & Responsibilities
* Assisting Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
* Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process. Responsible for handling escalated call transfers at a Tier II level support.
* Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athletes needs and act with their ultimate satisfaction in mind.
* Work with individual stores and internal business partners to provide support and reach resolution related to Athlete issues.
* Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.
Knowledge, Skills & Abilities
* Able to type 25+ words per minute.
* Able to work weekend days and holidays.
* Customer-service oriented.
* Excellent written & Verbal Communication Skills.
* Execution skills.
* Strong interpersonal & client consultation skills.
* Ability to work effectively in a team environment.
* Self-motivated & results oriented.
* Strong detail orientation.
* Problem solving & troubleshooting capabilities.
Qualifications
* High School Diploma or Equivalent.
* 1 - 3 years of Experience in customer service, help desk, or related experience (retail oriented is preferred.
Dick's Sporting Goods
Coraopolis, PA
The Story begins ...
DICK’S Sporting Goods was founded in 1948 when an 18 year-old Dick Stack was working at an Army surplus store in Binghamton, New York. An avid fisherman, Dick was approached by the store owner to come up with a list of products needed to get into the fishing tackle business. After Dick presented his suggestions, the owner told him he was a dumb kid and had no idea what he was doing. Dick was upset and promptly quit. He went to his grandmother’s house where he spent a lot of time as a kid and told her what had happened.
Dick’s grandmother asked how much it would cost to build the store himself. Dick said it would cost $300. His grandmother then went to the cookie jar where she kept her life savings and gave him $300 and told him “do it yourself.” Dick used that money and his relentless work-ethic to open a bait-and-tackle shop in Binghamton. By the late 1970's, he expanded his product line to include much of what you’ll find at DICK’S Sporting Goods today.
...and lives on
Ed Stack is the current CEO and Chairman of DICK’S Sporting Goods. He and his siblings are responsible for taking two stores and growing the chain. DICK’S continues to offer the finest quality products at competitive prices, supported by teammates with a passion for sports. DICK’S Sporting Goods went public on the New York Stock Exchange on October 15, 2002 under the ticker symbol DKS.
Today, headquartered in Pittsburgh, PA, DICK'S Sporting Goods is a leading omni-channel sporting goods retailer offering an extensive assortment of authentic, high-quality sports equipment, apparel, footwear and accessories. As of May 1, 2019, the Company operated more than 720 DICK'S Sporting Goods locations across the United States, serving and inspiring athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated teammates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear.
DICK’S also owns and operates Golf Galaxy and Field & Stream specialty stores, as well as DICK’S Team Sports HQ, an all-in-one youth sports digital platform offering scheduling, communications and live scorekeeping through its GameChanger mobile apps, free league management services, custom uniforms and fan wear and access to donations and sponsorships. DICK'S offers its products through a content-rich eCommerce platform that is integrated with its store network and provides customers with the convenience and expertise of a 24-hour storefront.
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IndustrySport/Fitness
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No. of Employees30,300
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Website
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Jobs Posted5605
