Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The unique position is a combination of Business Analysis Consultant and UX/UI Consultant. This role is responsible for conducting and managing outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. You will own feature and user story grooming along with supporting Product Owners throughout the software development lifecycle and implementation phases. This is a unique role will also be responsible for research, design concepting, and observation/testing/validation across the user experience journey.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Preparation of Tollgate meeting content for Senior Leadership and stakeholders
* Anticipate customer needs and proactively develops solutions to meet them
* Leads business and technical stakeholders in identifying and documenting value-driven business requirements
* Work with the business partners and scrum team to document user stories
* Complete analysis current state and future state to discover needs and gaps
* Analyze, review, forecast and trend complex data, reviewing the analysis and interpretation of others' work
* Develop and implement effective/strategic business solutions through research and analysis of data, user journeys, and business processes
* Empathize with users and apply research and analysis techniques to understand user needs and concerns
* Promotes and applies design practices which create efficient, usable, and satisfying product experiences
* Create, evaluate, and modify UI design concepts, prototypes, mockups, and / or information architecture models
* Assess the performance of features and designs by participating in usability testing, accessibility assessments, and other evaluations
* Collaborate with customers, product management and developers to research, design, and implement products
* Conduct interviews to understand user groups and build personas
* Develop and provides successful strategic and tactical design recommendations based on technical feasibility, usability findings, industry standards and contract requirements
* Work collaboratively with operational and clinical teams to understand constraints and identify opportunities to improve our product for users
* Help estimate UX needs on a project and program basis
* Execute usability tests, pilot programs and research

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree in Business, Finance, Health Administration or related field, or equivalent work experience
* 5+ years relevant work experience in product, process or User experience field
* 2+ years of project management experience
* 2+ years of experience in analysis of business processes and workflows, and providing evaluations, benchmarks, and / or process improvement recommendations
* 1+ years of Agile experience
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Experience driving complicated system related issues to resolution across multiple services and groups with little or no supervision
* Experience working with highly technical staff supporting applications
* Experience Identifying, managing and resolving complex risks and issues, preventing escalations wherever possible
* Experience developing standardization and consistency through process, procedures, change control and workflow management to ensure service excellence
* Experience driving issue escalation to resolution
* Green Belt or Black Belt with experience in Six Sigma, Lean and other process improvement disciplines
* Adobe Creative Suite experience and experience driving process changes designed to improve efficiency and customer satisfaction

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Agile, project management, business processes, workflows, product, process, user experience, Green belt, Black belt, six sigma, Lean, Adobe creative suite, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote