Job Description

Job Description
Customer Service Representative Decorah, IA

Come Make the World With Us

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the worlds most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What Youll Do
As a Customer Service Representative, youll be part of our Engineered Fastening team located in Decorah, IA. Youll get to:

* Accept customer orders via various methods (phone, internet, email, fax)
* Process orders, other transactions and various inquiries using an order ship and bill system.
* Work closely with shipping and invoicing coworkers to follow up on customer orders
* Responds effectively to customer inquiries pertaining to their orders and subsequent shipments.
* Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time
* Initiates quotation requests utilizing the Salesforce.com CRM software
* Provide reliable information to both internal and external customers using PC and Internet software.
* Assist with planning and resolution of delayed shipments.
* Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.
* Manage and resolve customer complaints and escalate where necessary.
* Entering new customers and/or customer changes into the order ship and bill system.
* Ensure accuracy of pricing and delivery information.
* Assists Customer Service Supervisor to meet departmental goals.

Who You Are
You always strive to do a good jobbut wouldnt it be great if you could do your job and do a world of good? You care about quality at every level. You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimated by innovation. In fact, you embrace it. You also have:

* Minimum of three (3) years proven customer support experience is required
* High School Diploma required, Associates or Bachelors Degree in Business or related field is preferred
* Experience in providing customer service in a manufacturing environment preferred
* Familiarity with CRM systems and practices is preferred
* Experience working in customer portals a plus
* Technical aptitude and fastener experience a plus
* Customer support experience in the aerospace industry a plus
* Essential skills and proficiencies needed to be successful in this role include: phone skills, listening skills, clear verbal and written communication, intermediate computer skills, keyboard/data entry skills, organization skills, strong interpersonal skills, time management, analytical skills, ability to work under pressure, conflict resolution, patience, professionalism, ability to multitask, positive attitude, ability to use positive language, adaptability, high energy, team player, and will to succeed

What Youll Receive
Youll receive a competitive salary and a great benefits plan:

* Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
* Discounts on Stanley Black & Decker tools and other partner programs.

How Youll Feel
We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

* Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
* Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
* Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
* Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

Whats more, youll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. Were more than the 1 tools and storage company and 2 security solutions provider, with a leading presence in engineered fastening. Were visionaries. Industry 4.0 innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!

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All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.