Job Description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The National Account Fleet Service Manager is responsible for negotiating warranty and policy settlements with fleets and dealers on chassis and powertrain issues. Provide early warning corrective actions to reduce fleet operational and warranty costs.

This position is based out of our Denton, Texas Division office.

Job Functions / Responsibilities

* Track uptime on key fleets and provide creative solutions to issues in the field.
* Offer technical and account support to our National Sales team.
* Lead quarter meetings at assigned fleets to promote communications of After-Sales initiatives.
* Assist in the management of field cases related to litigations, property loss and other actions affecting Peterbilt Motors.
* Responsible for keeping Peterbilt Senior Management informed of trending fleet issues.

Skills / Competencies

* Bachelor's degree required
* M.B.A with five years or more related experience preferred.
* Communicate clearly and professionally with Fleet Management and Operations Personnel, Suppliers and Peterbilt management to resolve issues in a positive and efficient manner.
* Strong interpersonal skills are required
* Demonstrate independent judgment.
* Ability to manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.

Technical Skills required include experience in the following areas with Peterbilt or similar products and systems.

* Knowledge of Peterbilt Product and MX Engine:
* Cab Systems (Mechanical and Electrical)
* Chassis Systems (Mechanical and Electrical)
* After treatment Systems
* Engine Electronic Diagnostic experience
* Engine Mechanical troubleshooting and fault code interpretation
* Familiarity with Peterbilt Systems or similar systems to the following:
* DWC / SIR (Dealer Warranty Claims/Service Information Record)
* E-Portal / DealerNet
* ServiceNet, ECAT, Engine Rapido, DAVIE tool diagnostics
* Familiarity with Supplier Systems:
* Cummins - RapidServe & QSOL (Quick Serve On-Line) (on-line product support)
* Eaton - Real Time (product support system)

Education

A Bachelor's degree in a technical field or related field is required. MBA is preferred.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).