Job Description

Position Summary

The Location

Remote

The Division

Group Life & Disability

The Opportunity

PLADS Client Implementation Manager

Job Summary

The Sr Client Implementation Manager supports implementation of all Absence, Disability & Life programs. This role includes cross functional resource management, system setup, risk management, and customer/broker relationship management. Responsible for working directly with mid-size to large customers from pre-sale through delivery of benefit program setup projects

Responsibilities

Principal Duties & Responsibilities

Manages the implementation of highly complex Employer Group Absence, Disability & Life Insurance programs

Provide a deep dive into employer disability plan and provide plan language gaps along with recommendations

Identifies customer requirements and facilitates customization/configuration of processes & systems to meet them

Works closely with other areas including Claims Management, Product, IT and Sales to ensure customer needs are met

Develops and manages the project schedule for all programs

Participates in capability presentations to potential customers

Manages multiple third party vendor collaborations to ensure customer needs are met

Performs other related duties as required

Qualifications

Education & Experience

Minimum Required Bachelors in a related field

Minimum Required 6 of experience to Group Insurance

Or an equivalent combination of education and experience

Job Knowledge & Skills

Project Management Professional (PMP) certification (preferred)

Certified Employee Benefits Specialist (CEBS) or similar designation (preferred)

Project Management experience

Project scheduling Stakeholder Management / Executive reporting & escalation

Risk recognition & mitigation

Meeting facilitation including prep and documentation

Knowledge of Absence Management industry (FMLA, ADAAA, STD & LTD)

Knowledge of Life Insurance

Ability to work virtually across a large cross-functional team in separate geographic locations

Options

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We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

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