Job Description

Position Summary

The Company

Tier One/Aflac

The Division

Tier One

The Location

Remote

Handle inbound from and make outbound calls to potential customers, conduct needs assessments, recommend coverage options, provide quotes, gather information and complete applications.

Responsibilities

Responsibilities (Principal Duties and Responsibilities)

Receive inbound calls and make outbound calls to customers who enter the Direct to Consumer lead funnel

Gather information necessary to offer a quote while answering questions and setting proper expectations regarding products and the sales process.

Submit accurate enrollment applications on behalf of the customer.

Manage outbound follow-up calls to qualified prospects who have not yet enrolled.

Cultivate strong relationships with customers by consistently using the prescribed sales process.

Qualifications

Qualifications (Education & Experience and Job Knowledge & Skills)

Education & Experience

High School Diploma or equivalent, one year of professional job related work experience, or an equivalent combination of education and experience

Life and Accident/Health Insurance License

Successful completion of Life, Accident/Health Insurance licensing exam

Previous sales/call center experience

Six month waiting period between previous employment as an Aflac Tier One employee and an Aflac 1099 agent

Job Knowledge & Skills

Knowledge of the concepts and techniques of call center or insurance

Working knowledge of sales-based processes or call center operations

High degree of accuracy and quality, ability to check ones work prior to submission

Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with potential customers

Ability to maintain professionalism

Adherence to privacy regulations

An understanding of the applications and systems currently in use within a call center or sales environment

Microsoft Excel, Intermediate

Microsoft Word, Intermediate

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

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We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

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