Unit Manager
Posted on: 6 Apr 2021
Plano, TX
Job Description
Plano 1 (31061), United States of America, Plano, Texas
Unit Manager
As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience.
General Responsibilities:
* Accountable for achieving business goals for a team of up to 25 associates within unit.
* Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
* Prepare and deliver monthly performance reviews for direct reports.
* Manage business level metrics (pen rates, occupancy) to high efficiency standards.
* Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
* Motivate and develop associates and help them achieve their career aspirations.
* Execute flawless management of projects assigned to unit.
* Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
* Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team. associates
Basic Qualifications:
* High School Diploma, GED, or equivalent certification
* At least 2 years of experience in People Management
Preferred Qualifications:
* Bachelors Degree
* At least 5 years experience in People Management
* At least 2 years experience in Process Management
* Lean, Six Sigma certification
* Auto Finance experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One
McLean, VA
Capital One Financial Corporation operates as the bank holding company for the Capital One Bank (USA), National Association; and Capital One, National Association, which provides various financial products and services in the United States, the United Kingdom, and Canada. It operates through three segments: Credit Card, Consumer Banking, and Commercial Banking.
The company offers non-interest-bearing and interest-bearing deposits, such as checking accounts, money market deposit accounts, negotiable order of withdrawals, savings deposits, and time deposits. It also provides credit card loans; auto, home, and retail banking loans; and commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans. In addition, the company offers credit and debit card products; online direct banking services; and treasury management and depository services.
It serves consumers, small businesses, and commercial clients through the Internet and mobile banking, as well as through Cafés, ATMs, and branches located in New York, Louisiana, Texas, Maryland, Virginia, New Jersey, and the District of Columbia. Capital One Financial Corporation was founded in 1988 and is headquartered in McLean, Virginia.
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IndustryBanking/Financial Services
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No. of Employees48,800
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Website
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Jobs Posted1924
