Job Description

Job Description Summary

The Product Support Engineer (PSE) Module Owner is responsible to deliver maximum customer value by driving customer responsiveness and diagnostics while driving to minimize direct maintenance cost for assigned hardware. In this role you will identify fleet leading indicators, participate as team member implementing NPI programs for fielded engines while maintaining continued airworthiness of certified engines and maintain the outstanding customer service GE Aviation is noted for.

Job Description

Roles and Responsibilities

* Provide technical assistance to operators, maintainers and field service engineers in troubleshooting Turboshaft engine hardware issues.Further enhance the reputation of GE and the product in the field through superior technical support by developing expertise on assigned hardware.Own Change in Design (CID) authorship/approver for Product Support for assigned engine hardware.Establish and maintain Leading Indicator plans for assigned engine hardware working with depots.Participate in Hardware scrap reviews.Participate on NPI programs to enhance assigned engine hardware performance, durability, maintainability, cost effectiveness, and customer satisfaction. Provide support to Engineering for development of NPI solution.Develop and own Weibuls for assigned engine hardware for the Maintenance Cost Models.Provide prompt and detailed communication of engine hardware issues both externally and internally.Participate as team member on field event investigations for assigned hardware.Maintain assigned hardware sections of both the Engine Maintenance and Shop manuals.

Required Qualifications

* Bachelors degree in engineering from an accredited university or college and a minimum of 3 years of experience in a technical environment, or an associates degree in Engineering from an accredited university or college and a minimum of 6 years of experience in a technical environment.
* Previous turbine engine or aircraft experience
* Willingness to travel 10% of the time.
* This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Desired Characteristics

* Strong oral and written communication skills.Demonstrated ability to analyze and resolve problems.Ability to document, plan, market, and execute programs.Established project management skills.Six Sigma training or quality trainingKnowledge of various support service groups:Repair Engineering, Tech Pubs, and Support Equipment.Ability to motivate and influence individuals and teamsStrong analytical and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentProven ability to interact with customers successfullyNote:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

About Us

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company?s dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE?s people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE?s mission and deliver for its customers. www.ge.com