Customer Support Rep (Fraud Mitigation)
Posted on: 3 Apr 2021
Williamsville, NY
Job Description
Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the worlds largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Summary:
* Review new account applications to ensure that all required information is received AND perform fraud mitigation procedures.
* Access multiple sources of data to analyze and weigh information resulting in an informed and educated decision.
* Ability to work closely with internal and external customers while providing the best possible experience.
* Ability to prioritize in a high volume and fast paced environment.
* Ability to present and communicate ideas effectively.
* Excellent customer service and organizations skills required.
How do you stand out?:
Excellent communication skills
Comfortable making outbound calls to customers and engaging with them
Detail oriented
Extremely organized
Your role:
* Mitigate new applicant fraud
* Manage high volume applications
* Follow processes closely
* Must be detailed oriented and ability to focus on inconsistencies
* Engage with applicants via phone
* Problem solve
Education:
High School Diploma or equivalent, 2 year degree preferred.
3 years of general experience or 2 years functional experience.
* Must have minimum 5 years professional experience including 2 years customer engagement experience
*This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
