Service Operations Center (SOC) Analyst III
Posted on: 4 Apr 2021
Albuquerque, NM
Job Description
Job Summary
Amentum is currently seeking a Service Operations Center (SOC) Analyst III to support an IT Managed Services program for the Department of Energy. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The SOC Analyst will provide on-site and off-site system monitoring, analytical, and related support services for classified and unclassified telecommunications and information technology (IT) systems for National Technology and Engineering Solutions of Sandia (NTESS).
Responsibilities:
Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
Maintain effective and efficient adherence to the Event Management Process.
Review system and application logs and verify completion of scheduled jobs, including system backups.
Analyze network and server resource consumption and control user access.
Make suggestions to enhance existing process and procedures, observe, and control the status and performance of system components, servers, and network facilities.
Answer incoming problem calls from customer and internal sites and resolves associated tickets.
Write incidents reports & document events.
Follow procedures; provide updates, ask questions, take action, follow up on missing, incomplete, or unresolved issues.
Perform varied administrative duties with a relatively broad scope to support an organization’s programs, projects, and activities.
Enhance existing processes and procedures, observe, and control the status and performance of system components, servers, and network facilities.
Apply knowledge of a broad range of monitoring functions and assists in coordinating activities with those of other organizations.
Conducts analyses and presents options based on findings.
Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
Make decisions based on network and server resource consumption and control user access.
Review, analyze, and enhance existing processes and procedures.
Perform all other duties as assigned.
Minimum Requirements
Must be a U.S citizen.
Ability to be cleared at the TOP SECRET (TS) or DOE Q/L level and the ability to maintain clearance throughout the life of the contract.
Must have an Associate's degree and 3 years of related experience.
Preferred Qualifications
Active Clearance at the TS or DOE L level is preferred.
Amentum
Germantown, MD
Amentum supports the most critical missions of government and commercial organizations world wide.
Amentum is a premier global government and private-sector partner whose experience, passion and purpose drive mission success. We operate, serve, maintain, protect and support the most discerning and critical programs in Nuclear & Environment, Mission Support & Sustainment, Threat Mitigation, Mission Assurance, Strategic Capabilities Engineering in Critical Infrastructures, Facilities, and Ranges here and abroad. Amentum’s culture of safety, operational excellence, and ethics was formed throughout our 116-year heritage and sharpened by our unrelenting dedication to the customer’s mission.
At Amentum, we stand for operational excellence at every facet of the mission. It’s not about just getting the job done, but about empowering missions to accomplish results and positive outcomes for our customers.
With unrelenting dedication, we also support secure supply chains that take advantage of the most appropriate technology while being driven by people that have lived with the outcomes as opposed to just working in them. We also maintain and operate facilities and equipment that enables mission, doing it in ways that extend the useful lifespans while updating it to face modern challenges.
No matter the mission, with Amentum, mission excellence is achieved. See some of our project highlights below:
Although Amentum is new, our heritage dates back to the early 20th Century, with roots in iconic American companies. We honed our reputation throughout the Golden Age of Innovation, establishing deep relationships with customers in the U.S. Department of Defense and Department of Energy.
In more recent years, we became a preeminent government contractor as URS and later joined with the world’s premier integrated infrastructure company, AECOM. We honed our values of operational excellence, mission focus, and successful execution underpinned by a strong sense of safety and integrity.
On Feb. 1, 2020, Amentum was born. Preserving our culture of excellence and commitment to safety and ethical business, Amentum remains a trusted partner to U.S. federal government agencies, allied governments and corporations worldwide supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Headquartered in Germantown, Md., we are more than 20,000 professionals in 48 states and 28 foreign countries and territories working together to ensure the success of our customers’ most vital missions.
-
IndustryEngineering
-
No. of Employees20,000+
-
Website
-
Jobs Posted224
