Job Description

At Amegy Bank, everyone counts. Your contributions are valued, and everyone has the opportunity to grow in their career. We're committed to doing the very best for our customers, our communities and our employees.

The primary responsibility of a Lead/Supervisor Client Services Associate is to provide exceptional client service with follow-through on all tasks and maintaining operational support to the Wealth Advisor(s) in servicing and delivering on the needs of clients. As a Lead Client Service Associate, you will have a direct impact on the client experience and are vital to the success of the organization. You will be a member of a dynamic team in a collaborative, client-focused environment utilizing your exceptional organizational, leadership, communication and problem-solving skills. This role is an integral part of the client experience and a true partnership with the team.

Responsibilities:

* Monitoring team members for efficiency, accuracy, and professionalism.
* Provide metrics to leadership to identify insights on Client Service Team
* Host training sessions and team meetings as needed
* Ensure the team is meeting customer and advisor expectations.
* Provide superior client service by handling all incoming client requests (via phone, email, in-person)
* Monitor client account activity, research and resolve issues, and follow-through to ensure client's needs are met
* Responsible for assisting with the administration of wealth management client accounts across multiple platforms through facilitating new account onboarding, monitoring and processing cash flows, account maintenance, and account closing.
* Researching client issues in cooperation with back office operational partners
* Monitor and initiate action on daily custodial alerts and assigned tasks
* Analyze reports to determine the appropriate action to be taken on behalf of client accounts
* Make proactive use of technology to streamline internal tasks and client interactions Identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures
* Maintain risk awareness and compliance with all corporate and regulatory standards
* Liaison with Broker Dealer for complex issues, escalations and exception requests.
* Project management and delegation of some projects will be a daily responsibility.
* Monitoring team members for efficiency, accuracy, and professionalism.
* Performs various functions associated with account governance, compliance, and regulatory requests.
* Provide metrics to leadership to identify insights on Client Service Team
* Ensure the team is meeting customer and advisor expectations. Other duties as assigned.

Your expertise

* 4-6+ years of financial services industry experience with a Registered Investment Advisor, or broker/dealer
* FINRA Series 7 & 66 license preferred but not required
* Bachelor's degree or equivalent industry experience preferred
* Attention to detail, multi-tasking, and critical thinking skills required
* Excellent communication and interpersonal skills
* Exceptional client service skills
* Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events
* Excellent organizational skills
* You challenge the status quo by asking why and identifies new and better ways of doing things
* You are resourceful, highly inquisitive, and enjoy problem solving.
* A standout teammate who builds trusted professional relationships and collaborates across multiple levels of the organization, including external vendors
* Self-motivated, detail oriented who takes ownership of your work quality and enjoys continuous improvement