Sr. Representative, Customer Service Operations
Posted on: 3 Apr 2021
La Vergne, TN
Job Description
What Customer Operations Support contributes to Cardinal Health
Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels
Accountabilities in this role
* Problem resolution for customer orders
* Managing 3-4 accounts daily
* Enter and process orders within an internal database for order management
* Running reports in Microsoft Excel and analyzing for accuracy
* Follow the customer order through its full life cycle
* Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution
* Investigate and resolve customer inquiries and concerns in a timely manner
* Enter detailed information into company proprietary software while conversing via telephone
* Place outbound phone calls for customers, confirmations or to obtain missing information
* Working with other internal team members regarding next steps and following escalation protocol
Qualifications
* Minimum high school diploma or GED, preferred
* Basic computer knowledge, Prior computer experience using Microsoft systems
* Intermediate Excel skills with the ability to run reports and analyze for accuracy, highly desired
* Strong communication/customer service skills, (written and oral)
* Ability to be an independent worker and self-directed
* Ability to sit for long periods of time in an open setting
* Demonstrate superior customer support talents
* Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
* Stay organized by utilizing time management skills
* Detail Orientated
* Prior Healthcare and/or Distribution experience, plus
* Ability to work in fast pace environment
Desired Attributes
* Friendly
* Self-Motivated
* Energetic
* Approachable
* Reliable
* Collaborative
* Positive
* Adaptable
* Flexible
* Focused
* Compassionate
What is expected of you and others at this level
* Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
* In-depth knowledge in technical or specialty area
* Applies advanced skills to resolve complex problems independently
* May modify process to resolve situations
* Works independently within established procedures; may receive general guidance on new assignments
* May provide general guidance or technical assistance to less experienced team members
Cardinal Health
Dublin, OH
Cardinal Health, Inc. operates as an integrated healthcare services and products company in the United States and internationally. It provides medical products and pharmaceuticals, and solutions that enhance supply chain efficiency for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices.
The company operates through two segments, Pharmaceutical and Medical. The Pharmaceutical segment distributes branded and generic pharmaceutical, specialty pharmaceutical, and over-the-counter healthcare and consumer products. It also provides services to support the development, marketing, and distribution of specialty pharmaceutical products, as well as pharmacy management, and medication therapy management and patient outcomes services to hospitals, other healthcare providers, and payers; operates nuclear pharmacies and radiopharmaceutical manufacturing facilities; and repackages generic pharmaceuticals and over-the-counter healthcare products.
The Medical segment manufactures, sources, and distributes Cardinal Health branded medical, surgical, and laboratory products. It also distributes a range of national brand products; and medical products to patients’ homes, as well as provides supply chain services and solutions to hospitals, ambulatory surgery centers, clinical laboratories, and other healthcare providers. Cardinal Health, Inc. was founded in 1979 and is headquartered in Dublin, Ohio.
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IndustryHealthcare
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No. of Employees50,200
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Website
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Jobs Posted1719
