Job Description
Position Purpose: To provide courteous customer service by answering questions, solving problems and selling items such as: candy, tobacco, cigarettes, calculators, watches and cameras. Processes gift cards, lottery tickets, check cashing and money orders.
Key Responsibilities & Accountabilities:
* Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service.
* Handles customer complaints, accepts "returns", issues rain checks and answers questions. Assists customers with sales promotion items. Engages in suggestive selling and other sales techniques.
* Processes sales transactions for electronics, batteries, candy and tobacco. Processes gift cards and money orders. Sells lottery tickets and pays lottery winners. Rents carpet cleaning equipment. Operates checkstand equipment to process customer orders. Is accountable for proper cash handling procedures and proper accounting of sales.
* Assists customers with purchases on lottery, video and other self service machines. Receives and effectively resolves customer complaints and escalates to proper department as necessary.
* May order product, in supervisor's absence. Stocks, faces, rotates and ensures proper pricing of customer service center merchandise. Works back stock and backroom. Controls shrink. Check for and prevent the sale of out of code product.
* Ensures proper cleanliness and neat appearance of the customer service area.
* Answers and responds to incoming calls appropriately.
* Ability to use related job aids such as safety cutters, hand trucks, six-wheels carts, pallet jacks, computer, calculators, keyboards, telephone, cash register and lottery machines.
* Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
* Other necessary and required duties.
Skills and Physical Requirements:
* Understands and applies all Company policies, including policies on sale on restricted items, attendance and dress code.
* Ability to be friendly, courteous, tactful, and maintain composure under pressure in dealing with customers and coworkers. Must be able to communicate verbally and in writing.
* Mental alertness is necessary to ensure accurate and thorough completion of work activities.
* Ability to do basic mathematics and file alphabetically and numerically. Requires problem solving skills.
* Ability to use calculators, keyboards, telephone, terminals and other office equipment.
* Stooping, bending, twisting, and reaching may be required.
* Ability to stand for long periods of time, walk, and move rapidly, bend, stoop, kneel, twist and turn frequently.
* Frequently reaches, lifts, stacks and maneuvers items of varying dimensions and sizes up to approximately 25 lbs. Manual dexterity and good eye-hand coordination are necessary. May climb ladders.
* Will be required to work nights, weekends and holidays. Scheduled hours will vary.
DISCLAIMER:
The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements -- e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.
Boise, ID
In 1939, Joe Albertson, a former Safeway district manager, took $5,000 he saved and $7,500 he borrowed from his wife’s Aunt Bertie, and partnered with L.S. Skaggs to open his first Albertsons store on 16th and State Streets in Boise, Idaho. Joe knew the keys of running a really great store, and it was all about working hard for the customers: give them the products they want, at a fair price, with lots of tender, loving care. Joe was innovative, too. He had one of the first in-store magazine racks in the country along with a scratch bakery and fresh ice cream made in-store. He worked hard, seven days a week, on his vision to build his company, and through his inspiring work ethic and tireless
determination to run the best store, the first store thrived. Just two years later, he had opened two other stores in neighboring communities and grew the fledgling company’s sales to over $1 million by the end of 1941.
Today, Albertsons operates as a banner of Albertsons Companies, one of the largest food and drug retailers in the United States. With both a strong local presence and national scale, the company operates stores across 35 states and the District of Columbia under 20 well-known banners. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2017 alone, along with the Albertsons Companies Foundation, the company gave nearly $300 million in food and financial support. These efforts helped millions of people inthe areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.