Home Preservation Center Specialist 1 (Mon-Fri; 8am-5pm)
Posted on: 22 Mar 2021
Greenville, SC
Job Description
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Operate as the single point of contact for all pre through post foreclosure activities related to home retention and disposition actions. This is accomplished by using customer service, collections, and loss mitigation skills.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model. Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes. Provide guidance and direction to assist clients in completing their Mortgage Assistance Application. Notify and educate clients of all Investor /Insurer programs available while informing of the decision process. Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems. Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout. Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes. Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent education Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly Flexibility to adapt to frequently changing processes and procedures Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Understanding of Call Center telephony and technology
Preferred Qualifications:
Previous Mortgage Single Point of Contact Experience; 2 years of related experience in mortgage, banking, financial risk, audit or compliance; Knowledge of basic collection, mortgage servicing and default servicing concepts. Bi-lingual (Spanish) preferred.
SunTrust Banks
Atlanta, GA
SunTrust Banks, Inc. operates as the holding company for SunTrust Bank that provides various financial services for consumers, businesses, corporations, institutions, and not-for-profit entities in the United States. It operates in two segments, Consumer and Wholesale. The Consumer segment provides deposits and payments; home equity and personal credit lines; auto, student, and other lending products; credit cards; discount/online and full-service brokerage products; professional investment advisory products and services; and trust services, as well as family office solutions. This segment also offers residential mortgage products in the secondary market.
The Wholesale segment provides capital markets solutions, including advisory, capital raising, and financial risk management; asset-based financing solutions, such as securitizations, asset-based lending, equipment financing, and structured real estate arrangements; cash management services and auto dealer financing solutions; investment banking solutions; and credit and deposit, fee-based product offering, multi-family agency lending, advisory, commercial mortgage brokerage, and tailored financing and equity investment solutions. This segment also offers treasury and payment solutions, such as operating various electronic and paper payment types, which comprise card, wire transfer, automated clearing house, check, and cash; and provides services clients to manage their accounts online.
The company offers its products and services through a network of traditional and in-store branches, automated teller machines, Internet, mobile, and telephone banking channels. As of December 31, 2018, it operated 1,218 full-service banking offices located in Florida, Georgia, Virginia, North Carolina, Tennessee, Maryland, South Carolina, and the District of Columbia. SunTrust Banks, Inc. was founded in 1891 and is headquartered in Atlanta, Georgia.
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IndustryBanking/Financial Services
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No. of Employees22,899
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Website
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Jobs Posted2598
