Agent Development Specialist
Posted on: 20 Mar 2021
Hoboken, NJ
Job Description
Job Description
The Agent Development Specialist is a dynamic, self-motivated agent coach whose primary responsibility is to help our agents live exceptional lives. This position will work with the Branch Managers within one or more offices, onboarding new agents and in implementing a system of new and existing agent training that will support the success of our sales associates. This is achieved by being a subject matter expert in all the company business building and industry tools, supporting the agent onboarding process, hosting one on one and small group trainings and supporting the Managing Brokers with agent recognition. This position is a critical support to the Managing Broker in leading our Core 4 Values and developing the culture of the office.
Essential Job Duties:
New Agent Affiliations:
* Lead a seamless, comprehensive and supportive onboarding process. Includes (but not limited to) conducting orientation, training on company tools (i.e. Moxi, InTouch, Market Reports, etc.), introducing our vendor relationships, introducing our affiliated partners and how we support one another, etc.
* Blue Glove onboarding support for all Welcome Home and TARP qualified agents.
Production Power
* Provide 1:1 training as requested to our agents on our company tools and systems (sales building tools)
* Host small group training sessions on our sales production tools, social media best practices, personal branding, listing marketing, etc. Always steering the agents to use our tools to support these areas.
* Champion the use of our affiliated support partners and reinforce the value with all our agents (in tandem with Managing Broker).
* Present at every sales meeting. Training/promotion of company tools, marketing ideas, best practices, etc.
Culture of Awesomeness
* Support the Managing Broker with in-office agent recognition events.
* Support the Managing Broker as needed with potential recruits and showcasing the company value proposition.
* Work with Regional Marketing to support and promote regional marketing events (i.e Clients for Life)
* Be a customer service champion for all agents, employees and vendors that use our offices. This includes operation with a concierge mentality and being prepared to support our agents with what they need each day.
Other Duties:
* Managing office social media accounts (Facebook, Instagram, Twitter, etc.)
* Help maintain physical office space. Make sure common areas remain neat throughout the day. Work with facilities coordinator as needed for supplies, equipment support, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
* 3 or more years customer service experience required;
* Prior Real Estate industry experience required. Real Estate License is not required.
* Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software
* Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
* Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
* Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
* Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
* Customer focused, delivery oriented, good team member, values honesty and integrity
* Creative problem-solving and critical thinking skills.
* Exceptional customer service skills and communication skills (both verbal and written).
LI-KD2
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
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IndustryReal Estate Services
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No. of Employees11,800+
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Website
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Jobs Posted585
