Job Description

Join the VMware Cloud Platform Business Unit customer enablement team to shape the hybrid and multi-cloud digital transformation journey that customers are on today. Our team is looking for a Senior Customer Solutions Architect to drive VMware Cloud Platform solutions into our largest accounts. If you have a passion for customer success and technology innovation, we want to meet you.

As part of the Customer Enablement team, you'll be directly supporting Field Sales and Pre-sales in large deals, as well as working with Product Management & Engineering team to drive top customer requirements into product development cycle. Activities include field, partner & customer enablement, supporting customer design workshops, Proof of Concept (PoC), creating technical solution guides etc. This is a highly technical role and requires a broad architecture and hands-on skills.

Our ideal customer solutions architect will be a subject matter expert of VMware SDDC stack, and understands how it fits into a large enterprise customer environment and interacts with upper layer applications. The candidate must have a solid engineering background to pick up new solutions at a fast pace, as well as excellent soft skills to interact with customers and field team.

Responsibilities

* Provide direct assistance to field sales/pre-sales team, acting as subject matter expert for VMware Cloud Platform with deep product expertise as well as comprehensive knowledge of IT enabling technologies in customer deployment scenarios.
* Drive deep architectural discussions supporting top customers to ensure success when adopting and expanding with VMware cloud platform solutions.
* Remotely manage/assist with large customer PoCs, a small percentage of onsite travel maybe required depending on business needs.
* Develop automation scripts and tools as needed in the context of large PoCs
* Drive key customer requirements into product/solution design and development cycle
* Create technical collaterals including PoC guides, best practices, blogs, and other technical assets for field and customer enablement.
* Field enablement of product/solution capabilities, participate in knowledge transfer events primarily in terms of training-the-trainers
* Be an active participant in both VMware internal and external communities (such as VMware Community and VMUG), as well as social media.

Required Qualifications:

* Minimum of 8 years of experience with one or more of the following technology fields: data storage, networking, cloud management, experiences with VMware SDDC stack (vSAN/NSX/vRA).
* Minimum of 5 years in a Solutions Architect, Corporate Systems Engineer, or Technology Consultant role, with extensive experience in VMware products, solutions, and services
* Extensive hands-on experience dealing with infrastructure solutions. Expert level knowledge of x86 operating systems, virtualization, security, networking, and management frameworks.
* Proficient at working directly with field personnel and large customers in the context of specific transactions.
* Proficient at working across multiple internal functional groups (Engineering, Product Marketing, Global Support )
* Demonstrated experience in authoring technical documents and white papers
* Demonstrated critical thinking and advanced troubleshooting skills and qualities
* Excellent communication skills both written and oral required
* Work effectively with a remote and distributed team
* A BS or MS degree in Computer Science, Engineering, Mathematics, related field or equivalent experience

Preferred Qualifications:

* Experiences/knowledge in containers preferred: Knowledge of Kubernetes deployment, packaging, operational building blocks (i.e. Deployments, Services, Kube API, Helm, Habor etc); Knowledge of Kubernetes networking, monitoring and logging solutions; Experience and or familiarity with public cloud Managed Kubernetes services such as Amazon EKS, GKE, Google Anthos, and Azure Kubernetes Service
* Experiences/knowledge in AI/ML preferred: Knowledge in Tensorflow or another deep learning framework (Torch/PyTorch, Theano, MXNet, Caffe, etc); Understanding of GPU vs. CPU performance for different model architectures.
* Software development skills preferred, experience with APIs and automation/scripting to create tools a strong plus

Category : Marketing
Subcategory: Product Dev Marketing
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-02-12

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.

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