Job Description

Job Description:
Essential Job Functions

* Assists in the review of current employee relations policies, practices and procedures for the organization to ensure uniformity of application and compliance with company policy. Assists in developing materials to communicate new programs, policies and/or changes to the organization to ensure up to date knowledge of human resources policies and practices.
* Provides guidance, support and counsel to managers and employees on all employee relations issues within established parameters. Assists in the development of plans and programs to guide and train employees on employee relations issues. Facilitates company approved employee training sessions and guidance meetings.
* Investigates employee complaints and disputes; documents, recommends disciplinary action and/or appropriate resolution. Works with senior level personnel corporate staff and/or legal counsel as appropriate.
* Facilitates company approved training programs to enhance manager/employee coaching, communication and feedback programs that enhance employee satisfaction and to resolve misunderstandings before they escalate.
* Assists in advising management and employees regarding the interpretation and application of human resources policies, programs and issues. Reviews unusual or complex matters of significance with senior level personnel prior to consult.
* Conducts termination interviews, identifies potential employee relations issues, recommends action and implements as approved.
* Reviews existing and proposed statutory requirements governing human resources practices and recommends appropriate courses of action to change company policy, procedure or practice.
* Maintains metrics need to comply with legislative and internal requirements. Prepares, analyzes and distributes reports as appropriate within company guidelines and confidentiality requirements.

Basic Qualifications

* Bachelor's degree or equivalent combination of education and experience
* Bachelor's degree in business administration, human resources, industrial relations, liberal arts or related field preferred
* Three or more years of United States human resources or employee relations experience
* Experience working with US human resources principles, practices and procedures
* Experience working with US human resources laws and regulations
* ServiceNow ticketing system experience highly preferred
* Advanced MS Office
* Experience with applicant tracking tools. Workday is preferred
* Exceptional communication skills and great sense of touch to handle difficult employee and behavioral situations
* 100% English is required

Other Qualifications

* Good interpersonal skills for interacting with management and employees on employee relations issues
* Good communication and negotiation skills for communicating and resolving grievance issues
* Good organization and time management skills
* Good personal computer and human resources system skills
* Ability to prioritize and meet deadlines
* Ability to maintain high level of confidentiality regarding employee information
* Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
* Willingness to travel

Work Environment

* Home office
* This position is for Puerto Rico local residents only, currently living in Puerto Rico