Job Description

SCAM ALERT: Caution against fraudulent job offers!

More Info



SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (Deloitte). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a job with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

* At Deloitte, ethics and integrity are fundamental and not negotiable.
* We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
* We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
* We consider candidates only on merit and that we provide an equal opportunity to eligible applicants.
* No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party against promises of job or selection for a job with Deloitte or any matter related to this (including those for registration, verification or security deposit) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements.

We encourage jobseekers to exercise caution.

Design Strategist Manager

Are you a leader that loves to be on the cutting edge, thinking about ways governments can become more citizen-centric in accomplishing their missions? Do you have experience leading teams through customer transformation initiatives by combining strategy, technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the government's most complex challenges? If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you'll do

* Organize and deliver services on a cross-section of complex customer and citizen centric projects
* Train junior staff in HCD/Service Design methodologies
* Develop Design research strategies to deliver results to our clients
* Maintain responsibility for the development of business and vendor relationships
* Manage pursuit teams focused on new opportunities, and lead major aspects of the proposal development process
* Maintain responsibility for project financials including development of financial plans
* Manage day-to-day interactions with executive clients and Deloitte team
* Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships
* Display breadth and depth of knowledge regarding functional and technical issues
* Coach, lead and support delivery teams and staff
* Provide input and actively participate in recruitment and retention activities

The team

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

* Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

* Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

* Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

* Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO's agenda - and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

* Bachelor's degree and at least 6 years of business strategy consulting or other relevant industry experience, with focus on customer strategy, customer experience measurement and design and marketing.
* 3+ years in a technical or functional leadership role, focus on service in the government and public sector market place
* 3+ years of Human Centered or Service Design experience in a professional setting
* 3+ years of Design Strategy experience (ethnographic research, survey design/implementation, focus group interviews, etc.)
* Must be legally authorized to work in the United States without the need for sponsorship now or at any time in the future.

Preferred:

* Master's in Design related field
* Experience mentoring and coaching others
* Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
* Experience managing senior-level client relationships
* Previous professional services or consulting experience
* Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
* Pre-sales, proposal, and RFP experience
* Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business
* Experience applying human centered design and innovation frameworks to transform customer experience
* Experience delivering customer strategies that incorporate mobile, digital and technology platforms

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

Requisition code: E21NATCMANPM756-CM



* * * * * *