Job Description

Position Summary

The Company

Aflac Inc.

The Division

Global Security

The Location

Teleworker-GA

Responsible for maintaining the security and integrity of data in addition to providing day-to-day support with operational duties; provides provisioning and deprovisioning of access for Aflac network users; adhere to policy and procedures to ensure security posture is maintained; act as subject matter expert for application and user access rights; prepare audit reports; respond to customer requests within stated SLAs; evaluate all requests to ensure appropriate security measures are in place and user access is appropriate and approved within Aflac systems; provide direct support to the business and IT staff; supply expertise and assistance to projects for security access architecture; organize and conduct training regarding company security and safeguarding information.

Responsibilities

Provide daily tier 1 support to the Identity and Access Management team.

Provides maintenance and support on all phases of security access requests; participate as security representative on projects

Troubleshoots issues/problems; provides on-the-spot training to clients when required

Assists in the development of solutions for information security improvements

Provides advanced support on all access requests and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolutions

Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management

Maintains service level agreement targets and ensures that requirements are met or exceeded; ensures that clients follow appropriate service procedures

Interacts with clients in a courteous and professional manner to foster customer relations, handles escalations from junior team members

Preforms health and maintenance on operating system level security policies

Provides SME on RACF and iSeries requests

Review security violation reports and handle and document approved exceptions; escalate security breaches and data loss and handle process for lost or stolen laptops and mobile devices

User account lifecycle related tasks

Work with a wide variety of specialized security systems and software including the SIEM, NAC, Load Balancer, Web filter, ACM, and Centrify

Maintain and update security policies/procedures within and/or for AD, RACF, and AS400; maintain and update the team Sharepoint site

Work with members of IT management to provide effective mitigation of reported security concerns and complaints

Performs other duties as required.

Qualifications

Education & Experience

Bachelor's Degree in Computer Science, Information Systems, Management

Information Systems or related field and Zero to two years of experience of security issues, software, and techniques across all existing computer platforms, or an equivalent combination of education and experience.

Job Knowledge & Skills

Excellent presentation, oral, written, and interpersonal communications skills to interact effectively with internal and external customers

Available to work oncall shifts and adjust shifts to fit the job requirements as needed

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

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We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

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