Job Description

About AbbVie
AbbVies mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on peoples lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, womens health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Job Title: Specialist, Intake l

Purpose:
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:
Completes the intake process of all applications into Customer Relationship Management System (CRM)
Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
Completes initial assessment of simplified application
Identify appropriate work flow based upon business rules
Collaborate cross functionally to ensure processes are followed according to business rules and policies
Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
Conduct renewal and year end recertification's process as determined by the AbbVie Patient Assistance Program
Readily assists on special project within job scope to improve reimbursement optimization when requested by management

Qualifications
Qualifications:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
A minimum of 1-3 years' experience within a call center, preferably in a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting
Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
Strong attention to detail and work independently with minimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications

Significant Work Activities
N/A
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.