Job Description

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

At Club Monaco, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.

Essential Duties & Responsibilities

Delivering and Impacting Business Results

Assist in motivating staff and align daily activities to achieve business goals

Monitor sales floor and zone coverage to drive sales and maintain customer focus

Model and Ensure dress code compliance

Monitor service associate breaks and shift changes

Communicate top and bottom sellers to Store Manager

Respond to changing demands of the business

Conduct hourly sales reads and coach staff on exceeding sales targets

Achieve personal sales targets Customer Focus

Protect the customer experience in all business areas

Focus staff on the importance of the quality of our relationships with our customers

Ensure proper training on product knowledge for staff

Lead by example in client capture results Operational Standards

Ensure compliance with all policies and procedures

Ensure daily monitoring and execution of sales and payroll goals.

Uphold and model established best practices

Needs to be a 1 sales leader on the floor measured by sales per hour/average sales and units per transaction

Strict compliance and adhering to the application of policies and procedures Leadership Attributes

Demonstrates flexibility and innovation in recognizing and reacting to changing work demands

Effectively leverages and appropriately delegates responsibilities to staff.

Fosters a challenging and positive team environment in which members participate, cooperate with and support each other

Provides a clear sense of direction for service associates.

Takes accountability for personal results Loss Prevention

Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures

Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards

Experience, Skills & Knowledge

A minimum of 1 year of retail management experience

Excellent interpersonal skills supporting a team environment

Excellent English communication verbal and written

Excellent time management/project skills

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Goal oriented: ability to stay focused on creating winning results

Hours/days of work vary due to the demands of the business

Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock