Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Print and Service Solutions Document Support Team has an excellent opportunity for a procedure writer/publisher.

This position will support business lines within the Consumer Credit Solutions Collections and Servicing organization. This position will support business units in managing their procedure and customer-facing communications updates, managing the document processing workflow and assisting with special projects.

* Maintain change request repository of procedure document updates
* Maintain customer-facing communications repository
* Partner with Corporate Manuals for document editing, branding and customer friendly adherence
* Manage small projects for broad procedure updates
* Develop procedures, job aids, reference materials

This candidate will partner with team members from each supported business line to provide information and consultation for procedure updates.

A successful candidate will demonstrate their ability to:

* Work under minimal supervision in a fast-paced, team-centric environment
* Effectively balance multiple priorities while working under pressure and within tight deadlines
* Build strong and meaningful relationships with peers and business partners
* Maximize personal effectiveness through use of Microsoft Office products

Required Qualifications
* 2+ years of experience researching and preparing written communications demonstrated through work or military experience; or a BS/BA degree or higher in a communication focused field such as English, communications, or journalism

Other Desired Qualifications
* Excellent verbal, written, and interpersonal communication skills
* Strong analytical skills with high attention to detail and accuracy
* Experience researching and compiling operational data
* Solid troubleshooting and resolution skills
* Experience developing documents to instruct others to complete tasks
* Experience with development of communications to be sent to team members
* Audit, risk or compliance experience
* Have a sense for risk
* Writing background

Street Address
IA-Des Moines: 800 Walnut St - Des Moines, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.